Bad service

I'm looking for a specific character. When I phone the branches in the West Rand they are very rude and can not help. So useless. I phoned another branch... Not in Gauteng.... Told me the character is only available in Cape Town. Sure... So I phoned Cape Town and they guy told me the character is available online.... I said no... I tried before phoning. He said it IS available and will phone me right back. One week later and I still have not received one call from the Cape Town or the Cresta branch. I'm really frustrated... But I see the reviews and it makes sense.