Terrible party!

Had my daughters 8th birthday party at build a bear tygervally today. Very bad experience, walked in they didn't even know they were hosting a party, the table I had to set up on was broken, the party host was so soft and shy, they didn't inform me that they were out of boxes so the kids had to leave the party with bears in their hands and no boxes. This party was booked in December 2024 so surely they should have received a notification for January 11th 2025. The host didn't even say the party was done or thank you kids for coming I had to assume we are done. We have attended parties at Cape Gate build a bear and the experience was beyond amazing. I think Tygervally can learn a thing or 2 from them