Utterly disgusting way of doing business

I ordered on 27/01/2026, got confirmation that the item is being delivered on 28/01/2026. On 29/01/2026 I received a call informing me that the item is suddenly out of stock, the only option is a refund. I requested the refund to be done immediately as I paid immediately. on 31/01/2026 I sent an email requesting confirmation of my request as well as the call recording where the agent confirmed my request. 7 days later is the first time I received any communication back. Only now the refund is set in action and I'm being informed that it will take another 7 days. Clearly you are taking your clients for a ride and you do not give a single damn about us. UTTERLY DISGUSTING how you treat paying customers!