Bad service by the Building Industry Bargaining Council (BIBC)

I logde a death claim in 4 November the agent told me it would take about 10 weeks until it will payout .I followed up several times and in February the agent gave me a checklist of documentation need it took me a while to get all that was needed but I finally did now every time I follow up she request the same documents over and over and I resend on my last attempt to follow up she told she had an attitude telling me she will give me feedback ones she starts working on the claim. Which let me in shock 10 weeks has turned in to 6months .leaving me very disappointed in the service of the Building Industry Bargaining Council (BIBC) and this claim must also still go to Sanlam so how many months still ?