BUKSIES RESORT ARE *****STERS!!!!!

I was de*****ed by Buksies Resort in December. On December 6, 2025 I encountered a troubling situation during my visit to Buksies Resort.

I purchased tickets amounting to R1,100.00 (8 adults and 6 kids) for a day visit at Buksies Resort, which I paid for via Apple Pay on their speed point. However, by when I reviewed my bank statements on December 10, I discovered that I had been charged R11,000.00 instead of the intended amount.

Upon realising this error, I attempted to contact the resort multiple times via phone and WhatsApp, but unfortunately, I received no response. Consequently, I decided to visit the resort in person to address the issue as adding an extra zero seemed like a mistake anyone can make. At the reception, I explained the situation to the staff, who subsequently fetched Jemina, whom I believe is a manager or supervisor onsite. I provided her with my bank statement to demonstrate the erroneous charge, as I did not have the original payment slip.

Jemina requested transaction slips from the 6th from another colleague, revealing the R11,000.00 charge, which was sent to her. However, they expressed the need to verify that the transaction was indeed mine. I provided my card number, bank account details, and even checked for my virtual card numbers, but they still could not confirm the transaction.

While still at the premises, an older staff member intervened and called their banker (O'Ryan from Absa) who agreed to review their statements for clarification. I was informed on Thursday the 11th around 15:30 that the banker was unable to locate the transaction which meant that the transaction is not showing on their bank statements.

In an attempt to resolve this, I contacted FNB for assistance. They provided me with a 6-digit authorisation code to trace the transaction. When I returned to the resort on Friday the 12th to share this code (had to go physicaly since they do not answer their phones), the staff contacted their banker (without my participation in the conversation) and conveyed that the banker deemed the code useless for tracing the transaction. He insisted that I should direct my bank to contact him, as he does not engage directly with clients.

It is concerning that a significant amount of money seems to be untraceable on a statement while the resort has a receipt that shows the R11 000.00. I am still awaiting feedback from my bank FNB which has also passed the 14-30 days turnaround time. AlsoI am wondering how ABSA can do business with such institutions.