SHOCKING SERVICE DELIVERY!

On 5/9/2015 I ordered 40 large Gerbera flowers to be individually wrapped in cellophane with an orange ribbon ready for 3/10/2015. I paid for the order that same day. On Saturday 3/10/2015 at around 10h30 am I attended at Bunches for Africa to collect my order. To my disappointment my order was not ready. I was left standing in the shop for 15 minutes whilst the staff ran around before somebody came to me. I then said \my order isn't ready is it?". I was then told that they would prepare the order. I said that I wanted it delivered as I could not wait and could not come back to fetch it. I gave address details & left. The flowers were delivered but I was not there to take delivery so couldn't check them. On arrival at home I was again disappointed as the flowers were NOT what I ordered and paid for. The Gerberas were not large but small and they were not individually wrapped. A ribbon was merely tied around the stem. I phoned Bunches for Africa to voice my dissatisfaction but they had already closed. I phoned this morning to voice my dissatisfaction only to be told that the Manager isn't available. I have used Bunches for Africa for many years but this was definitely the last."""