Bunny Hop - No Docs No Refund

I have been trying to get a death certificate for Quinton out of Bunny Hop for two years now. They have taken R4000.00 but don't respond to emails and never give any updates. I received the last email from then on 14 Dec 2021. The agent is Keshini Pillay. I have now requested a refund, but still no response.