Poor functionality and unbothered about customer satisfaction

Terrible functionality. Don’t bother wasting your money. It’s really a shame because the quality of the leather itself is not too bad. Firstly, I bought a purse, and they delivered a toiletry bag instead. I informed them of the error and the exchanged the item right away and sent the correct item. Mistakes happen so that was fine. Then secondly, the purse that arrived closed only when it was completely empty, but the point of having a purse is so that you can keep some of your day-to-day bank cards and cash handy. Long story short… the purse doesn’t close when it has a few bank cards in it. The closing mechanism is weak and of poor quality compared to the rest of the material used. I have a purse that stays open. It just doesn’t close. I have complained about it to Burgundy Collective even on social platforms but they just delete my complaint from the comments section and keep it moving! They are completely unbothered. Customer satisfaction is not a priority for them. R1.5k down the drain! A complete waste of money. Please don’t buy from them if you value your hard earned money🚮