Lack of Service- Busamed Private Hospital Modderfontein

If I could rate the Busamed Radiology department zero I would. My Dr referred me for an ultrasound on the 5th of May 2025 as i was in severe pain. I went to Busamed as it was the closest as I had to drive myself. I was told that they couldn't help me as an ultrasound requires an appointment and that they were fully booked. So I asked them because I was in severe pain could I go next door as an emergency patient as they would have to see to me then. The guy behind the counter just looked at me and didn't say anything. I went to the front reception and the lady there took me to the emergency department to be seen to (so what is the point of insisting on an appointment?) I didn't end up being helped at emergency because they were too busy and I had to drive myself, in my situation to another hospital. As much as Busamed is a hospital that is very close to me I will not go there again, despite having been a patient before. I have read your reviews and many patients have an issue with your Radiology department. Don't you think you should do something about them or are you just okay to have mediocre service and take people's hard earned money/ medical aid while you pretend to be a private hospital but you give government style lack of service?