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Nicci N
Active since Mar 2014
5
Reviews
0
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Reviews
5 reviews12 months ago
Lack of Service- Busamed Private Hospital Modderfontein
If I could rate the Busamed Radiology department zero I would. My Dr referred me for an ultrasound on the 5th of May 2025 as i was in severe pain. I went to Busamed as it was the closest as I had to drive myself. I was told that they couldn't help me as an ultrasound requires an appointment and that they were fully booked. So I asked them because I was in severe pain could I go next door as an emergency patient as they would have to see to me then. The guy behind the counter just looked at me and didn't say anything. I went to the front reception and the lady there took me to the emergency department to be seen to (so what is the point of insisting on an appointment?) I didn't end up being helped at emergency because they were too busy and I had to drive myself, in my situation to another hospital. As much as Busamed is a hospital that is very close to me I will not go there again, despite having been a patient before. I have read your reviews and many patients have an issue with your Radiology department. Don't you think you should do something about them or are you just okay to have mediocre service and take people's hard earned money/ medical aid while you pretend to be a private hospital but you give government style lack of service?
0 replies
18 months ago
Leroy Merlin Stoneridge
The massive trucks coming in for delivery park along the traffic circle (in front of McDonald's) leading to your under parking delivery area. If one truck is in the loading bay the other trucks park on the street thereby blocking the entry way into the Stoneridge centre specifically for people trying to get into Food *****s Market. This is unacceptable. There are two to three trucks parked off there on a daily basis and motorists going to the Stoneridge shopping mall have to drive around these trucks. I have reported thos to your store manager at the Stoneridge branch on numerous occasions and nothing has been done about it!
53 replies
24 months ago
Not what I ordered!
Very disappointed. My order number is 115153215 I ordered a delivery to my new born grand niece on Sat 20th April 2024 and it was delivered on 22 April 2024. Upon delivery it was the incorrect item. I called into the call center on 23 April 2024 (after my nieve sent me a pic) and advised the call centre agent Carmen of this incorrect delivery . I was asked if I was emailed that the item I wanted was not in stock and that a substitute item would be sent. I told her that I was not emailed about this and she called the cape town hub and it was established that they just sent their own item without telling me. This is NOT on! I didn't want a teddy bear sent to my new grand niece, I wanted a plush elephant sent as the elephant has significant meaning to my new grand niece from me. I was then told that due to the item being out of stock they would exchange it once new stock arrived. Who wants to put a new mom with a newborn through that?? The item was delivered already! And then the audacity to offer to waive my next delivery fee.....What the hell? Make sure you have items in stock first and don't do your own thing before informing your customer. How about that? I know that to you it may seem trivial but to me the elephant had significant meaning for my grand niece. Your service is terrible and you have no customer service whatsoever. Typical though. Over promise and under deliver. As if I will be using your service again. Keep your 'future waive of delivery fee".
0 replies
30 months ago
Unacceptable service
I placed a bulk order for a company function 2 days prior to delivery and specified that the order must be delivered by 11:30 am on the 27th of October. Despite calling the morning of my order and being assured by the manager that I would receive my order by 11:30 it was not delivered on time. I called a few times after and each time I was told sorry about the delay (this is despite me ordering ahead of time and being specific about the delivery time and following up multiple times) my order was still delivered late! This is unacceptable service especially since I asked several times (and I was assured) that my order would be here on time. Absolutely unacceptable service from this branch.
0 replies
35 months ago
ABSOLUTELY PATHETIC SERVICE BUT THEY TOOK MY POLICY PAYMENTS FOR THE LAST 13 YEARS ON TIME!
I have had Out and About Insurance with Outsurance for almost 13 years (handbag Insurance and a few other specified items). In the last 3 years though I have had my sons car added and when it was sold I removed it. Most recently I had my husband's car on my insurance and when it was sold two days ago I called Outsurance to have it removed from my policy. I was advised that I couldn't have the out and about insurance as a standalone product as I would need to have a car or household insurance product as well. I was not happy with this as prior to having car insured with Outsurance I never had a problem with just my out and about insurance. On the 14th of June I was called by Lindiwe from retentions and explained to her that I needed the car removed from my schedule and she promised to call me back at 12pm on the 14th of June to discuss further options as to how I could possibly keep my policy with them going. She never called me back. It just so happened that my son's phone was accidentally damaged yesterday and when I called this morning to file a claim on the phone I was told by Shireen, a senior financial advisor that I can't file the claim as my entire policy was canceled. This was done with no information from them as to what my options are as a client and whether I could continue with my policy through them. I am am now unable to file a claim with them for my sons phone and I am highly irritated that I did not receive the correct level of service as nothing was done to advise me I terms of what my alternate options are to continue my policy they just canceled everything with absolutely no feedback or follow up
53 replies
Review Distribution
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1 Star
5 (100%)