Not a problem solver

We have been dealing with Kurt Arends from Business Images for some time now, and he is always quick to phone to find out if you require stock. However we have ordered toner cartridges twice and both times we received the incorrect stock. Both times we requested the stock to be exchanged, we are still waiting for Kurt to organize this. We specified the address and he sent them to the incorrect address. We are sitting with ink Cartridges that we can't do anything with and paid for! Shocking service for sorting out problems