Shocking after service and faulty products.

We purchased a new drum for our printer in July 2019, this is the first time in about 10 years that the printer’s drum had to be replaced. We bought the new drum form Business Images and the printer is indicating that there is an error with the Drum after only 4 months. We called Business Images and was informed that a new drum will be delivered the next day, the gentlemen just needed to check if they had stock. After following up we were informed by the manager that they will collect the faulty drum the next day but will have to test the drum first before replacing it which takes two weeks? We use the printer to print labels on out stock and we are desperate and can’t wait two weeks for them to test the faulty drum. The manager was rude and unhelpful. Business Images after service is shocking and you might be paying a little bit less for your stationary but there is NO assistance when you have a problem with their product. Be very cautious when purchasing from them.