********** service and food

My friends and I had booked in January for the Bee Gees Concert at Sibaya for the 1st of April and at the same time we booked at The Butcher Block. So the booking was made at least two months prior. So I had a booking at the Butcher Block Sibaya restaurant, and we arrived at 5:30. Our booking was for 6pm. Firstly they couldn’t find our booking and then the waitron showed us to two tables. When we chose a table another waitron came and told us that table was for reservations only. I told her we had a reservation. My friends and I were then led to a table, we sat there for 20 minutes until another waitress, not our waitress, arrived to take our drinks order, nevertheless we ordered our drinks and meals at the same time to speed up the process, as we had a show to go to. We waited for another 20 minutes before our drinks could come to us. We then waited for another half hour and noticed our food had not arrived yet. This is now almost an hour since we have placed the order. We complained to the waitress who was not supposed to be our waitress and was now serving our table. She told us our food was now third in line. Still no food one hour and fifteen minutes after placing our order. I then went to look for the manager because our waitress was busy serving other customers with their meals who had arrived at the restaurant after us. I found the manager and advised him we had been waiting for over an hour for our meals, he then followed me to my table as he needed to see where we were seated. He told us our food was third in line still. Anyway our food came 10 minutes later. An hour and a half after first ordering. The manager mentioned that they were short staffed and two of the managers were in the kitchen cooking. Well we could tell - we ordered 3 medium rare 200g ladies steaks which came totally well done with chips and sauce. No sauce ever arrived. Our 4th person in the party order the half chicken prawn combo. She tried to eat the prawns but said they were not coming out the shell and tasted weird and the chicken tasted like it had just been defrosted. We sent her meal back as it was totally inedible. Now bear in mind the manager agreed to take this last dish off the bill and we paid R1500 for three 200g very well done horrible steaks and some chips and one bottle of wine. We don’t mind paying for good food but this was ridiculous for what we got! We only just arrived with 5 minutes to spare at a show that started at 8pm. Now today the person who ordered the chicken and prawn combo has food poisoning. We told the manager we will never return to Sibaya Butcher block, some of our friends were all the way from Kloof which is an hours drive away. I cannot believe that the Butcher Block will keep this restaurant at Sibaya in their franchise as it is bringing the name of your company down. We are all totally horrified.