Zero Communication from Buyfresh

I ordered R1408.65 worth of meat and veggies from Buyfresh. I paid EFT on 30 March via their payment partner, Peach Payments. The money came off my account, but the Buyfresh website says FAILED. I have so far sent the following: 2 x emails direct to Buyfresh. One to hello@buyfresh.co.za and the other email to support@buyfresh.co.za. 2 x messages via their webpage. Message on Tuesday 31 March and another message on Wednesday 1st April. I also phoned the number on the webpage and left a message. This morning, Thursday 2nd April, I left a message via their Facebook page. I have had not one reply via any medium from Buyfresh. I finally contacted Peach Payments, who confirmed they had received payment and that they would contact Buyfresh on my behalf. This lack of communication from Buyfresh is totally disgusting and I will never order again. Yes, we are in lockdown, but there are so many ways of communication there is no excuse but illness or death. I wouldn't wish that on them under any circumstances, but that is the only thing I can think of.