DK
Denise K
Active since Jun 2018
4
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0
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Reviews
4 reviews17 months ago
Pathetic Service
I paid for Premium ABSA Legal assistance - R230 pm because their PDF states: "Estate assistance when the main member passes away" My brother died, we co-own a house. He was cremated. The Undertaker wants R15000. There are two policies for more than that at Old Mutual and Sanlam. They both want a Letter of Exectorship. Will ABSA Law help? Not a damn. They say I need an attorney. Okay then, so what are they? Window washers??
213 replies
73 months ago
Zero Communication from Buyfresh
I ordered R1408.65 worth of meat and veggies from Buyfresh. I paid EFT on 30 March via their payment partner, Peach Payments. The money came off my account, but the Buyfresh website says FAILED. I have so far sent the following: 2 x emails direct to Buyfresh. One to hello@buyfresh.co.za and the other email to support@buyfresh.co.za. 2 x messages via their webpage. Message on Tuesday 31 March and another message on Wednesday 1st April. I also phoned the number on the webpage and left a message. This morning, Thursday 2nd April, I left a message via their Facebook page. I have had not one reply via any medium from Buyfresh. I finally contacted Peach Payments, who confirmed they had received payment and that they would contact Buyfresh on my behalf. This lack of communication from Buyfresh is totally disgusting and I will never order again. Yes, we are in lockdown, but there are so many ways of communication there is no excuse but illness or death. I wouldn't wish that on them under any circumstances, but that is the only thing I can think of.
105 replies
93 months ago
New MTN contract, Horrible MTN Direct service.
I started a new additional contract. This was organised through MTN Direct. My Tab S3 was delivered on Tuesday 14th August. To my dismay I found out that the Sim card was not only not activated, but also RICA barred. I phoned the MTN activation centre a total of 5 times over the next two days. First time I managed to activate the sim card, but not RICA unbar it. Each time thereafter the lady / gentleman in the call centre promised me faithfully that they would RICA the sim card. Finally someone informed me that they were not allowed to RICA the sim, that I had to go to my nearest MTN branch. ***? I have difficulty walking, have no car and the nearest shopping centre with an MTN store is nowhere close, meaning an expensive Uber ride had to be organised. The only good thing about my entire MTN nightmare was Melody and the ladies at MTN Parow centre who had me up and running within moments. Then, once I had the sim card activated I connected to whatsapp only to find out that this number had been used previously by someone. I received about 50 whatsapps from people I do not know to the old user of my new contract number. How could this happen? I am now so totally upset with MTN I am speechless.
53 replies
96 months ago
SAD 500 Error. DHL Disappoints.
Shipment AWB ********** 122 23 May - DHL emailed me a Shipment Arrival Notification. The DHL Customs worksheet had US Dollars $159 entered 'value in foreign currency'. $30 'Shipment Freight and Insurance' was also entered on this worksheet. The SAD 500 had 'Trans Value' of $159 entered. Shipment arrival notification instructed me to click the online payment portal, which I did and paid the import duty/tax owed. 25 May - I was emailed by DHL stating that my shipment had been selected on a 'random basis for an intensive audit'. I was asked to submit a commercial invoice, proof of payment etc. This I did, sending the invoice I paid to the merchant through PayPal. This invoice only had the total value of $189 USD on it - I had no breakdown of goods $159 + shipping $30 on my invoice. 30 May - After tweeting DHL for an update, I received an email from Moneeba Esau stating that Customs was experiencing a backlog on pending cases. 31 May - I was phoned by T Duma at SARS Customs asking for supporting documents for shipment ********** 122. He stated there was a discrepancy in the documents. Greatly disturbed, I forwarded all documents I had sent Ms Esau. An hour later I was phoned by DHL Johannesburg, following up on the previous day’s tweet I had made. When I told her about the SARS Customs phone call, she assured me that the shipment was indeed $189 USD. 5th June - I emailed Ms Esau asking for a progress update. 6th June - I phoned Ms Esau, who stated she was on her way to SARS Customs to fetch a Customs Memorandum. 6 June at 16:59 I received an email from Ms Esau. Attached was a SARS Memorandum stating the following: “Dated: 2018.05.23 B/E: ********** Referring to the above mentioned Bill of Entry an under entry in Customs Value Was discovered. Goods cleared using a value of US$159, invoice No.0118 submitted by the Importer revealed the value of goods to be US$189.” Attached also this email was an invoice from DHL for R2085.69. 6 June - I emailed Ms Esau, stating that DHL had made an error on the SAD 500 and only declared $159 USD. 7 June Ms Esau emailed “Good day Please find the attached which accompanied your shipment, your supplier declared the cables as $159 and the shipping cost is $30, Therefore the customs value on the SAD 500 reflects the $159.00.” 7 June - I immediately tweeted DHL, asking for clarification. When I received no reply I sent an email via the DHL webpage asking for clarification. To date I have not received a reply. 8th June – In desperation I emailed Aramex, an importer I usually use, asking for advice without mentioning DHL. I asked, “Do you declare the invoice amount as well as the Aramex shipment amount on this SAD 500? Or is it only the actual invoice amount without shipping added?” The reply: “Both need to be declared. But customs only charges vat and duty on the actual price of the shipment excluding shipping.” As you can imagine, this is very distressful, and it goes without saying that I am extremely disappointed in DHL. I feel that the error is DHL’s fault and I should not be invoiced and the shipment held as if I was the guilty party.
106 replies
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