Double Debit Order

We are exstremely frustrated and agry!! We took out a new contract on our Xerox Printing machine with Byte Document Solutions (Altron). Our debit order when't off double!!! And now we have to makes calls and sort it out!! No one can tell us when will we be getting our money back!! Everybody is always quick to let you as the customer sign the deal but no one is really making an evert with the client!!! This is unaccetable!! And now the agent is walking dik bek because they don't know what to do!! We want our money back period (ASAP)!! 🤬