BAD support from both Call Centre and Retentions

I am waiting for a termination letter, snd it seems like cellC is stalling, so that i stay with them longer...

Support (cfibre)' <support@cfibre.co.za> Subject: RE: Ticket # [CFT223306] // Discount // (New Comment) // Neo Lepitsi -

Dear Neo,

Please note that I would like you to cancel this contract with immediate effect.

My last day with CellC Fibre is 31 October 2025

I am just having horrific support, and as a Customer I am very Disappointed as I am not being listened to.

Last year when you gave me a discount and reset my account effective 01/12/2024, I had an issue where my connections was not working from the evening of 30 November 2024, eventually on 01 December 2024 a lady with the name Lorraine assisted me, and unlike the other agents who advised that I need a new modem, she took her time, helped to trouble shoot, then resolved all my issues, without me needing to get a new modem.

With the new upgrade done effective 01 October, my network stopped working on 30 September, I called the same evening, and the lady eventually told me she cannot assist me, and she was knocking off this was at 21:55, , I told her I have another Mesh System, “Cudy” that can be used as a modem, and she advised that she cannot help as she does not know that product, when I tried calling the support department again, at 21:57 I was told that the support department is now closed, and I needed to call at 6am in the morning.

Yesterday I had 2 calls, the agent assisted and got me through the connection, Happy, then after our power outage at 2pm, I called again after this, and had to deal with another lady who just wanted to get rid of me, and yes, it was knock off time for her too… and she logged a call with Vuma see attached, I eventually unplugged the router, then everything worked again.

Today I called 2x and the lady at 12pm was helpful, then again after 3pm, And the consensus from her is I need a new Modem.

There is a common factor to the fact that I only got issues on upgrading my service with your team.

I have been a loyal customer of CellC for over 6 years, and my view is that you cannot support my additional modem “Cudy”, nor are you willing to give me a new modem for FREE, so I will get me a new service Provider who will give me a modem for free.

I also had to use my Cell Phone DATA to hotspot my work laptop, to do my work, I am very disappointed in your service.

Note I will not allow additional deduction from my account for next month.

Regards

Naasif