CF
C Fibre WIFI
Claimed Business
CF
C Fibre WIFI
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About C Fibre WIFI
C Fibre WIFI has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked C Fibre WIFI across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Alta A
1 reviews | Active since Jan 2020
9 Feb 2026, 15:10
CELL C FIBRE ACCOUNTS
The accounts department is in a shambles. Since January 2025 I repeatedly am accused of not paying my account and have my internet suspended. I pay every month and send pop to them but now they say I did not pay in April, June, July and October 2025. I have spent hours and hours trying to get them up to date and stop harassing me. I run a business and cannot waste time in this manner. Every time I am assured that this has now been sorted out but after 13 months it still has not been sorted
Helpful (0)
|Replies (0)AA
Alta A
1 reviews | Active since Jan 2020
9 Feb 2026, 15:10
CELL C FIBRE ACCOUNTS
The accounts department is in a shambles. Since January 2025 I repeatedly am accused of not paying my account and have my internet suspended. I pay every month and send pop to them but now they say I did not pay in April, June, July and October 2025. I have spent hours and hours trying to get them up to date and stop harassing me. I run a business and cannot waste time in this manner. Every time I am assured that this has now been sorted out but after 13 months it still has not been sorted
0
Replies (0)NK
Naasif K
1 reviews | Active since Jan 2020
8 Oct 2025, 09:23
BAD support from both Call Centre and Retentions
I am waiting for a termination letter, snd it seems like cellC is stalling, so that i stay with them longer... Support (cfibre)' <support@cfibre.co.za> Subject: RE: Ticket # [CFT223306] // Discount // (New Comment) // Neo Lepitsi - Dear Neo, Please note that I would like you to cancel this contract with immediate effect. My last day with CellC Fibre is 31 October 2025 I am just having horrific support, and as a Customer I am very Disappointed as I am not being listened to. Last year when you gave me a discount and reset my account effective 01/12/2024, I had an issue where my connections was not working from the evening of 30 November 2024, eventually on 01 December 2024 a lady with the name Lorraine assisted me, and unlike the other agents who advised that I need a new modem, she took her time, helped to trouble shoot, then resolved all my issues, without me needing to get a new modem. With the new upgrade done effective 01 October, my network stopped working on 30 September, I called the same evening, and the lady eventually told me she cannot assist me, and she was knocking off this was at 21:55, , I told her I have another Mesh System, “Cudy” that can be used as a modem, and she advised that she cannot help as she does not know that product, when I tried calling the support department again, at 21:57 I was told that the support department is now closed, and I needed to call at 6am in the morning. Yesterday I had 2 calls, the agent assisted and got me through the connection, Happy, then after our power outage at 2pm, I called again after this, and had to deal with another lady who just wanted to get rid of me, and yes, it was knock off time for her too… and she logged a call with Vuma see attached, I eventually unplugged the router, then everything worked again. Today I called 2x and the lady at 12pm was helpful, then again after 3pm, And the consensus from her is I need a new Modem. There is a common factor to the fact that I only got issues on upgrading my service with your team. I have been a loyal customer of CellC for over 6 years, and my view is that you cannot support my additional modem “Cudy”, nor are you willing to give me a new modem for FREE, so I will get me a new service Provider who will give me a modem for free. I also had to use my Cell Phone DATA to hotspot my work laptop, to do my work, I am very disappointed in your service. Note I will not allow additional deduction from my account for next month. Regards Naasif
Helpful (0)
|Replies (0)NK
Naasif K
1 reviews | Active since Jan 2020
8 Oct 2025, 09:23
BAD support from both Call Centre and Retentions
I am waiting for a termination letter, snd it seems like cellC is stalling, so that i stay with them longer... Support (cfibre)' <support@cfibre.co.za> Subject: RE: Ticket # [CFT223306] // Discount // (New Comment) // Neo Lepitsi - Dear Neo, Please note that I would like you to cancel this contract with immediate effect. My last day with CellC Fibre is 31 October 2025 I am just having horrific support, and as a Customer I am very Disappointed as I am not being listened to. Last year when you gave me a discount and reset my account effective 01/12/2024, I had an issue where my connections was not working from the evening of 30 November 2024, eventually on 01 December 2024 a lady with the name Lorraine assisted me, and unlike the other agents who advised that I need a new modem, she took her time, helped to trouble shoot, then resolved all my issues, without me needing to get a new modem. With the new upgrade done effective 01 October, my network stopped working on 30 September, I called the same evening, and the lady eventually told me she cannot assist me, and she was knocking off this was at 21:55, , I told her I have another Mesh System, “Cudy” that can be used as a modem, and she advised that she cannot help as she does not know that product, when I tried calling the support department again, at 21:57 I was told that the support department is now closed, and I needed to call at 6am in the morning. Yesterday I had 2 calls, the agent assisted and got me through the connection, Happy, then after our power outage at 2pm, I called again after this, and had to deal with another lady who just wanted to get rid of me, and yes, it was knock off time for her too… and she logged a call with Vuma see attached, I eventually unplugged the router, then everything worked again. Today I called 2x and the lady at 12pm was helpful, then again after 3pm, And the consensus from her is I need a new Modem. There is a common factor to the fact that I only got issues on upgrading my service with your team. I have been a loyal customer of CellC for over 6 years, and my view is that you cannot support my additional modem “Cudy”, nor are you willing to give me a new modem for FREE, so I will get me a new service Provider who will give me a modem for free. I also had to use my Cell Phone DATA to hotspot my work laptop, to do my work, I am very disappointed in your service. Note I will not allow additional deduction from my account for next month. Regards Naasif
0
Replies (0)nN
nkhensani N
1 reviews | Active since Jan 2020
8 Oct 2025, 09:02
Do not use CELL C FIBRE EVEN IF ON SPECIAL
The worst decision I made to use it. Now I’m paying money as a consequence to my bad decision and their horrible after sale service. I’ve been without wifi for 2 weeks and their only solution is to keep me on the phone for 2 hours to configure and connect myself. They refuse to send a technician because the issue can be resolved remotely but clearly it cannot. I’m canceling this nonsense.
Helpful (0)
|Replies (0)nN
nkhensani N
1 reviews | Active since Jan 2020
8 Oct 2025, 09:02
Do not use CELL C FIBRE EVEN IF ON SPECIAL
The worst decision I made to use it. Now I’m paying money as a consequence to my bad decision and their horrible after sale service. I’ve been without wifi for 2 weeks and their only solution is to keep me on the phone for 2 hours to configure and connect myself. They refuse to send a technician because the issue can be resolved remotely but clearly it cannot. I’m canceling this nonsense.
0
Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
26 May 2025, 15:04
Disgusting horrible service! 😡
Our fibre internet with Cell C was cut off on Saturday late evening without any notice. And I have been a loyal paying customer not missing any payments. And I am very very dissatisfied, disappointed and disgusted by the service, lies and empty promises we have recieved when phoning the fibre line of Cell C and trying to sort out our internet. Phonecalls with empty words and lies, with no compassion or regard with the frustration. Even telling us we owe money on a SIM card we never had or received, that's on our fibre account. Even the call centre says it's a mistake on their side and after saying that they don't do anything about it. This is absolutely discusting and so unfair!!😡😡 Stop making empty promises and short out your ****! We have spoken to 3 people already explaining the same story over and over again. This is unexceptable! 😡😡😡😡
Helpful (0)
|Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
26 May 2025, 15:04
Disgusting horrible service! 😡
Our fibre internet with Cell C was cut off on Saturday late evening without any notice. And I have been a loyal paying customer not missing any payments. And I am very very dissatisfied, disappointed and disgusted by the service, lies and empty promises we have recieved when phoning the fibre line of Cell C and trying to sort out our internet. Phonecalls with empty words and lies, with no compassion or regard with the frustration. Even telling us we owe money on a SIM card we never had or received, that's on our fibre account. Even the call centre says it's a mistake on their side and after saying that they don't do anything about it. This is absolutely discusting and so unfair!!😡😡 Stop making empty promises and short out your ****! We have spoken to 3 people already explaining the same story over and over again. This is unexceptable! 😡😡😡😡
0
Replies (0)EZ
Elke Z
1 reviews | Active since Jan 2020
29 Jun 2024, 11:30
Want to lose this FTTH customer?
I reported having no internet access on Fri 28 Jun around 14h45, ref no 319641. As at 13h00 on Sat 29 Jun, 22 hours later, still no access. When I call to ask for progress, there's only vague & useless feedback, e.g. Metrofibre are "assisting" with resolution. When I want to escalate, I get told the issue is already escalated, but that's nonsense, because Cfibre's "escalation" is nothing more than reporting a problem to Metrofibre. Actually, there's no facility for escalation kr getting proper attention. I think I'm being ignored, both by Cfibre (service provider/reseller) & by Metrofibre (network owner). I insist on being contacted by someone who is competent to solve this problem pronto, I'm paying for a service that I'm not getting & am highly annoyed.
Helpful (0)
|Replies (0)EZ
Elke Z
1 reviews | Active since Jan 2020
29 Jun 2024, 11:30
Want to lose this FTTH customer?
I reported having no internet access on Fri 28 Jun around 14h45, ref no 319641. As at 13h00 on Sat 29 Jun, 22 hours later, still no access. When I call to ask for progress, there's only vague & useless feedback, e.g. Metrofibre are "assisting" with resolution. When I want to escalate, I get told the issue is already escalated, but that's nonsense, because Cfibre's "escalation" is nothing more than reporting a problem to Metrofibre. Actually, there's no facility for escalation kr getting proper attention. I think I'm being ignored, both by Cfibre (service provider/reseller) & by Metrofibre (network owner). I insist on being contacted by someone who is competent to solve this problem pronto, I'm paying for a service that I'm not getting & am highly annoyed.
0
Replies (0)DB
Dominic B
1 reviews | Active since Jan 2020
16 Feb 2024, 17:45
Cell C Fibre just dont
Do not go to C Fibre. No matter what they promise. Started March '23 with them by August '23 i started having major issue. Cant keep a speed close to the 50MBs line i should have. Line keeps dropping out and have major ping. Complain after complain and still have not resolved the issue. But still have to pay R735 for a 50MB line and still have to pay cancellation fees even though they did not supply me with anything.
Helpful (0)
|Replies (0)DB
Dominic B
1 reviews | Active since Jan 2020
16 Feb 2024, 17:45
Cell C Fibre just dont
Do not go to C Fibre. No matter what they promise. Started March '23 with them by August '23 i started having major issue. Cant keep a speed close to the 50MBs line i should have. Line keeps dropping out and have major ping. Complain after complain and still have not resolved the issue. But still have to pay R735 for a 50MB line and still have to pay cancellation fees even though they did not supply me with anything.
0
Replies (0)MB
RN
Rodney N
1 reviews | Active since Jan 2020
14 Sept 2023, 08:47
Horrible service
I am so frustrated with C Fibre. I have been **** to many times when I queried my line speed. I am paying R907.00 per month for a 20mbps/20mbps line which is too much. They told me last year that i am on a 50mbps line but when I checked this was not so. Earlier this year I was told that i am on a 100mbps line. Checked again and not true. Nevertheless I left it. No when I look at other packages, I see I am paying too much and requested that they give me a better price. I was called and told that I am paying R907.00 for a 20mbps line and if I want to change it, they can offer me a 30% discount. I said I want a 50mbps line which is R699. I wan told that the only way for me to get this is to cancel my existing line and apply for a new line (R699 / 50mbps). So I do this and receive confirmation that my line will be cancelled as of 30 September 2023. Thereafter someone called me about the new line and asked me why am cancelling the line because all they could have done was upgraded me. Imagine my frustration. Anyway after a few calls from different people, I was advised that the new line is approved. I even received a debit order email. Today I received an email saying my order has been declined. When I reply to that to find out what is going o, they refer me to their credit department. Email the credit department and the email does not go through. Please get someone to call me urgently. All I need to know is. 1. Is my existing line cancelled? 2. Is my order declined? 3. Will I be debited? There are other service providers who offer good deals, so if this can be confirmed, I can move to another provider.
Helpful (0)
|Replies (0)RN
Rodney N
1 reviews | Active since Jan 2020
14 Sept 2023, 08:47
Horrible service
I am so frustrated with C Fibre. I have been **** to many times when I queried my line speed. I am paying R907.00 per month for a 20mbps/20mbps line which is too much. They told me last year that i am on a 50mbps line but when I checked this was not so. Earlier this year I was told that i am on a 100mbps line. Checked again and not true. Nevertheless I left it. No when I look at other packages, I see I am paying too much and requested that they give me a better price. I was called and told that I am paying R907.00 for a 20mbps line and if I want to change it, they can offer me a 30% discount. I said I want a 50mbps line which is R699. I wan told that the only way for me to get this is to cancel my existing line and apply for a new line (R699 / 50mbps). So I do this and receive confirmation that my line will be cancelled as of 30 September 2023. Thereafter someone called me about the new line and asked me why am cancelling the line because all they could have done was upgraded me. Imagine my frustration. Anyway after a few calls from different people, I was advised that the new line is approved. I even received a debit order email. Today I received an email saying my order has been declined. When I reply to that to find out what is going o, they refer me to their credit department. Email the credit department and the email does not go through. Please get someone to call me urgently. All I need to know is. 1. Is my existing line cancelled? 2. Is my order declined? 3. Will I be debited? There are other service providers who offer good deals, so if this can be confirmed, I can move to another provider.
0
Replies (0)