RN
Rodney N
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Most Useless service provider
I took a laptop contract 3 years ago, which is due to expire in February 2026. To ensure that the contract is cancelled, I called Vodacom in December 2025 to inform them that I would not be renewing the contract. I was told that it was too early to call and I should call on 06 January 2026. I called on 06 January 2026, and the next person said I was not advised correctly by the previous agent, and if I cancel now, I will be charged cancellation fees. I told her that I am giving them notice so that the contract is cancelled at the end of February 2026. She assured me that she will note this on the system, but I needed to call on 16 February 2026 to tell them to cancel the contract and not to debit me. Needless to say, when I called on 16 February 2026, I was told that the cancellation will only be done at the end of March 2026, which means that I am going to pay an extra debit for February 2026. It seems that either the staff are not trained properly or just don't give a damn. I then requested that the matter be escalated so that the calls can be listened to, so that I am not charged for an extra month. The lady advised me that it has been escalated, and I told her that if I am charged at the end of February 2026, I will also cancel my current cell phone contract, which is also due for upgrade at the end of February 2026. So all I am saying is that if the laptop deal is not cancelled now and if I am debited for this laptop deal, I will cancel my cell phone contract and move to another network...Vodacom is the most useless service provider, and I am so glad that all the other contracts I ran down and cancelled. Vodacom robs customers all the time looking at all the reviews. I want this contract cancelled now, and no debit order must go off for this!!
212 replies
25 months ago
Useless Mr D
About a week and a half ago i used Mr. D to order food totaling about R522.00 from a Chinese restaurant. When i received the food, we noticed that there was a coak roach in one of the boxes. We immediately contacted the restaurant and then took all the food back. They were unable to refund me saying that i needed to contact MR. D since i order on the app. I then logged a complaint on the app and received an acknowledgement . After numerous follow ups all they say is they are investigating. How long does it take to investigate as i provided pictures and the owner of the restaurant is aware. Mr. D services are discussting and worrying as they do not care about you after you have paid. I will never use them again and want my refund now
0 replies
31 months ago
Horrible service
I am so frustrated with C Fibre. I have been **** to many times when I queried my line speed. I am paying R907.00 per month for a 20mbps/20mbps line which is too much. They told me last year that i am on a 50mbps line but when I checked this was not so. Earlier this year I was told that i am on a 100mbps line. Checked again and not true. Nevertheless I left it. No when I look at other packages, I see I am paying too much and requested that they give me a better price. I was called and told that I am paying R907.00 for a 20mbps line and if I want to change it, they can offer me a 30% discount. I said I want a 50mbps line which is R699. I wan told that the only way for me to get this is to cancel my existing line and apply for a new line (R699 / 50mbps). So I do this and receive confirmation that my line will be cancelled as of 30 September 2023. Thereafter someone called me about the new line and asked me why am cancelling the line because all they could have done was upgraded me. Imagine my frustration. Anyway after a few calls from different people, I was advised that the new line is approved. I even received a debit order email. Today I received an email saying my order has been declined. When I reply to that to find out what is going o, they refer me to their credit department. Email the credit department and the email does not go through. Please get someone to call me urgently. All I need to know is. 1. Is my existing line cancelled? 2. Is my order declined? 3. Will I be debited? There are other service providers who offer good deals, so if this can be confirmed, I can move to another provider.
0 replies
32 months ago
Bad Customer Service
I recently contacted cell C, more than 2 weeks ago to take up a new contract and to port another number. Everything was done on the call and I chose a Huawei phone. They promised delivery within a few days. No delivery was received. I e-mailed them, no response. Now 2 weeks later, I called to find out what was going on and was told that the phone was approved but not dispatched, and further, according to the agent, the phone was not a Huawei but a Samsung. Tried to correct this but the agent said she could not and I have to speak to the person who I initially called. Said that he will call me. Needless to say, they have ignored my request again. Please can this be sorted out urgently Rodney 0823029725
60 replies
72 months ago
No response to my query
Good day Last week Saturday I contacted the Sim swap department to do a Sim swap on 0840222010, it's a contract I have for my mum. My mum has been without a phone for almost 3 months due to the Sim card that got damages. I only was able to get a new sim card and called. After the call I was told that because the Sim or phone was not used for more than 60days, someone will call me back from the technical department. I underwood and waited. No call and Tuesday I sent an email. That day someone from cell c called and either kept quite on the phone, or could not hear me until I had to cut the call. I expected a call back but nothing. Sent another email and then received a call. Explained the problem and they looked it up and could not find a reference number. She said that she will escalate it to the Sim swap department and they will call me. To this day I am still waiting for a call and for my mums Sim to be activated. Please could you expedite the matter so someone can take this serious because I live in Jhb and my mum lives alone in Durban. Thanks for your assistance Rodney Nadar 0823029725 Error Icon Address not found Your message wasn't delivered to dstevenson@cellc.co.za because the address couldn't be found, or is unable to receive mail. LEARN MORE WarningThis link will take you to a third-party site The response from the remote server was: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [uCHAqm-TMdylWKMOxE9hVw.za41] Show quoted text
105 replies
86 months ago
Out of stock so why waste my time
Cell C called me because one of my contracts was due for upgrade. They persisted to call and when I answered, I explained that I did not know that the contract was due for upgrade and would need time to think about it. The agent who was very friendly, asked if he could call me later to which I said ok. While driving home he tried to call many times and I finally answered. I upgraded over the phone with him and got confirmation that it is completed. Today someone calls me to say that the phone is out of stock and is now trying to get me to change the phone I told that person that if they don't have the Samsung J4 plus that we agreed on then please cancel the order. She persisted to tell me about an Huawei phone and I explained that the phone is not for me but for my mother. She then said she will e-mail me...still waiting I am saying this again. Cancel the order because if you call me and don't check if there is stock, then why waste my time. I don't want any other phone but what we agreed on. The phone is not for me but for my mother so I don't want to change it from Samsung to Huawei like they are now trying to sell me
112 replies
111 months ago
Listing me on Credit Bureau
<p>I am seriously so tired of dealing with a bunch of incompetent people. You guys have been debited me incorrectly for so long and I have cancelled my debit order and pay via EFT. But I see that you still debited me for BOX office even though I cancelled my debit order. This is illegal and I will take this up much further on every social media I can ( not that I think it will do much since you’ll do not even care what people think ). I have asked previously that you send me a statement which was blatantly ignored.</p> <p> </p> <p>I have paid R1200.00 on the 20/02/2017 plus you debited me another R70.00 for BOX office. Now you send me an SMS to say that you still have not received payment and have had to update my payment profile with the credit bureau. If my credit profile is affected because of your incompetence, then I will take it further and expose your incompetence.</p> <p> </p> <p>Now please send me a statement for the last year and show me where I have not paid cos I have proof of paying every month.</p>
224 replies
113 months ago
Disappointed
<p>We purchased a Raeigh Roost boys BMX for my son for Christmas from Makro Strubens Valley. The night before Christmas I attempted to put together the bike but found that one peddal did not fit. There was no way to get it to work. We were very dissappointed as this was my son's gift which we could not give him on Christmas day. Anyway I understood that these things can happen and waited for Monday to exchange the bike. I paid for the bike with my e-bucks and was given a credit note. When I went to get a new bike, I was told that there is no stock and not even something simular. This was very disappointing. I just left and when I told this to my wife she decided to call Makro customer care. She explained our situation and the lady that she spoke to said that WE must check with them once a week to see if they have stock..So now we must do all the work because of a faulty bike that YOU supplied. I would like a refund in CASH so that i can go and get my son's christmas gift from somewhere else before the year ends.</p>
56 replies
114 months ago
Billing Error
<p>I received an SMS 2 weeks ago which did not make sense " Your subcription is up for renewal. To continue entertainment for another year, we'll collect R1405.25 from you account on 22/11". I called your call centre to find out about this. The lady said that she cannot see that amount on my account and even when she adds my accounts up it does not come to that amount. And also I still have 4 months left on my Price Fix contract. She assured me that the SMS may have been sent in error and i should ignore it. Thats what i did but guess what, on the 22/11 you debited me R 2239.25. So I again called your call centre and explained about the SMS. She checked my account and said she cannot explain why I was debited so much but my account is in credit of.....guess how much??? R1405.25. How is it possible that you can debit more than what is due? And no one can explain as i asked her and could not and when i asked to speak to someone else, she tells me that that person will tell me the same thing. Are there robots working there?? Well seems like!! I asked to speak to a manager and from her voice i could see I would not get anywhere. She put me on hold forever( oviously waiting for me to put down the phone). Thats exaclty what i did as it cannot take 20minutes just to speak to a manager. I wen to my Bank and reversed the payment and then did an EFT for what is due. </p> <p> </p> <p>I am sick and tired of DSTV. We pay so much already for ****ty veiwing and you also can't get your billing correctly. As soon as my contract expired....Goodbye DSTV</p>
168 replies
119 months ago
Change of Ownership
<p>I am struggling from 22 June 2016 to do a change of ownership on a device. All they can say is that there is a problem and it has been escalated. We are now in July with no resolution. Please sort this out ASAP as this is a huge inconvenience. Ref no: ********** </p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (38.46153846153846%)
1 Star
8 (61.53846153846154%)