EZ
Elke Z
Active since Jul 2011
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
Rain's lack of support disappoints
Dear people at Rain, Your sales team was super-keen & the onboarding process was slick & relatively unbureaucratic. Also, even in this supposedly digital age, it’s a really good idea to have physical premises where customers can get things done & speak with actual, intelligent human beings. However, when it came to providing support, you failed, like so many service providers these days, no differentiator there. I was getting only a super-slow speed of 3Mbps & the signal strength indicators meant nothing to me, but none of my 3 calls were answered, nor did I ever get the requested call-back (I phoned your support line at 10:32 on 02 July, at 09:08 & 11:43 on 03 July, & logged a 4th call-back request on your website around midday on 03 July). I was also really disappointed that I encountered “high call volumes” every single time. Thank goodness the process of returning the router was unproblematic & a refund instruction has been issued. I’m left wondering how much more you could achieve if you were as focused on proper support/service as you are on innovative technology?
159 replies
22 months ago
Want to lose this FTTH customer?
I reported having no internet access on Fri 28 Jun around 14h45, ref no 319641. As at 13h00 on Sat 29 Jun, 22 hours later, still no access. When I call to ask for progress, there's only vague & useless feedback, e.g. Metrofibre are "assisting" with resolution. When I want to escalate, I get told the issue is already escalated, but that's nonsense, because Cfibre's "escalation" is nothing more than reporting a problem to Metrofibre. Actually, there's no facility for escalation kr getting proper attention. I think I'm being ignored, both by Cfibre (service provider/reseller) & by Metrofibre (network owner). I insist on being contacted by someone who is competent to solve this problem pronto, I'm paying for a service that I'm not getting & am highly annoyed.
0 replies
22 months ago
Vox *********** in answering a simple query about 2nd price increase
I have just phoned Vox 6 times, in a fruitless attempt to confirm whether the 2nd price increase this year actually applies to my account or not. Vox seems incapable of dealing with my query, even though I'm responding EXACTLY as they say I should in the email about the increase. A "leading telecoms [..] provider"??? Definitely NOT.
106 replies
41 months ago
A stand-out performance from Boss Paving
<div>I’m pleasantly surprised about how smoothly the repaving of my driveway went, since I tend to find construction projects very tedious. As I considered who to use for the job, it seemed to be a good sign that the people who’d originally laid the driveway 34 years ago were still in business. I’m glad that my assumption proved correct, and look forward to the new driveway having a similar lifespan to the original driveway - the lifetime guarantee is certainly re-assuring. Boss Paving’s pricing was very fair, the quality of the work meets my expectations, and the project execution was smooth. My impression is that Boss Paving is sincere about doing a good job and treating the customer well.</div>
264 replies
87 months ago
Couldn't care? Neither do I.
[ ********** 33]Technical Enquiry: I've been trying for rather a long time, via various channels, to find answers to some really simple questions I happen to have about the "upgrade" from copper to wireless. I want to know which devices this supposedly fabulous new set-up requires, how many, how big they are & what they look like, how they have to be connected, etc., so that I can make an INFORMED decision about whether I a new set-up would suit me. Quite reasonable I think, but it seems impossible for Telkom to handle - but it's probably more a case of "couldn't care less". Telkom seems to assume that everybody will just mindlessly accept that the new set-up is a better deal, & none of the options that are supposed to provide more info actually work. I'm not the type of customer that just apathetically accepts whatever the supplier decides. Sending me from from pillar to post & then ignoring me is discourteous & unprofessional, & I don't tolerate such business relationships. Therefore, unless I have the info I need by close of business on Fri 15 Feb, I'm done with you. [ ********** 33]Technical Enquiry: I've been trying for rather a long time, via various channels, to find answers to some really simple questions I happen to have about the "upgrade" from copper to wireless. I want to know which devices this supposedly fabulous new set-up requires, how many, how big they are & what they look like, how they have to be connected, etc., so that I can make an INFORMED decision about whether I a new set-up would suit me. Quite reasonable I think, but it seems impossible for Telkom to handle - but it's probably more a case of "couldn't care less". Telkom seems to assume that everybody will just mindlessly accept that the new set-up is a better deal, & none of the options that are supposed to provide more info actually work. I'm not the type of customer that just apathetically accepts whatever the supplier decides. Sending me from from pillar to post & then ignoring me is discourteous & unprofessional, & I don't tolerate such business relationships. Therefore, unless I have the info I need by close of business on Fri 15 Feb, I'm done with you.[ ********** 33]Technical Enquiry: I've been trying for rather a long time, via various channels, to find answers to some really simple questions I happen to have about the "upgrade" from copper to wireless. I want to know which devices this supposedly fabulous new set-up requires, how many, how big they are & what they look like, how they have to be connected, etc., so that I can make an INFORMED decision about whether I a new set-up would suit me. Quite reasonable I think, but it seems impossible for Telkom to handle - but it's probably more a case of "couldn't care less". Telkom seems to assume that everybody will just mindlessly accept that the new set-up is a better deal, & none of the options that are supposed to provide more info actually work. I'm not the type of customer that just apathetically accepts whatever the supplier decides. Sending me from from pillar to post & then ignoring me is discourteous & unprofessional, & I don't tolerate such business relationships. Therefore, unless I have the info I need by close of business on Fri 15 Feb, I'm done with you. Besides, it looks like you've already cut me off, so that just puts the cherry on top.
0 replies
96 months ago
Telkom too abuses customers
Since Telkom changed the format of its invoices/statements, my itemised billing/detailed usage report is broken: it either is never included with the invoice/statement, or as for 16 May, has most items missing, at least on the version that arrives at my email address. I reported this problem in March already, reference number ********** 3. Last time I followed up, some time in April, I was told it was still in process. Today I followed up yet again, only to be told by the billing department it's not their problem, I was misinformed, I need to speak to sales. Sales of course rebuffs me as well, saying it's not their problem, I have to speak to billing. So round in circles we go. To add to the insult, I get told by whoever I'm speaking to that they can't transfer me to where I need to go - after I've already waited for ages to speak to someone, because every single time I call, there are "high call volumes". So I got tired of holding on yet again to speak to someone in billing, and am instead shouting at Telkom from HelloPeter's rooftop. It's ridiculous. I demand that a competent Telkom manager phones me and gets this unnecessary problem resolved, for once and for all. Telkom, I'm not going away, I am the CUSTOMER paying you good money, and for whom you have caused unnecessary problems. You WILL sort this out.
159 replies
97 months ago
Epic fail
It gets better and better – Vodacom just closed my reference number unilaterally without my complaint having been resolved. The cherry on top of the insult is “Thank you for your support”. From my perspective, Vodacom is behaving like a really dysfunctional, arrogant organisation. The response to my first Hello Peter complaint two days ago, by “Rudi-Jo Stephan Le Roux” from Customer “Care” who are supposedly “investigating”, is probably a sham, so I shall have to escalate further. This one’s NOT going away, Vodacom. I do actually have better things to do, but you have now pushed me too far.
53 replies
97 months ago
Vodacom's customer care amounts to customer abuse
I’ve been an unproblematic, profitable contract customer of Vodacom for 18 years. I’ve been trying unsuccessfully since 12 Apr to resolve a complaint about a price increase on my contract (of which I was notified via uninformative SMS on 29 Mar, and which I’ve never experienced before). I’ve spoken to six different people by now, and been misunderstood by each person except the first person in the Vodacom shop where I started out – misunderstood deliberately, as I see it. Vodacom seems to be engaging in “blocking behaviour”, by providing only one communication channel (phone) to shockingly incompetent and unauthorised front line staff. I shall not provide the details of my complaint for the seventh time here, because I expect that Vodacom will somehow manage to identify a competent manager who can address my complaint with the competence and courtesy one would expect from a company which professes to “care” about customers. Should this report not have the desired effect, I will take more drastic action, to ensure that I am treated fairly.
106 replies
100 months ago
How the 1st time becomes the last time
This is how my first-ever order with Takealot is going: I ordered one book on 4 Jan & expected delivery date was given as 23 Jan. Rather a long wait in this e-commerce age, but I thought let's support local business. On 19 Jan at 15h57, just before delivery date, Takealot notifies me that the delivery is delayed. I ask for specifics & am told that delivery will be by 29 Jan. However, it turns out Takealot will get the book on 22 Jan, so I indicate that I expect the book in my hands by 17h00 on 24 Jan, for which I get no confirmation, after interacting on email with a total of 4 different people, none of whom acknowledge or seem to understand my reasonable expectation, or do anything to minimise the delay. And empty phrases like "apologies for the inconvenience" & "thanks for your patience" just increase my annoyance. It seems Takealot is more concerned with making things convenient for itself than meeting reasonable customer expectations. Takealot also seems to think it a good idea to maintain an "email wall" between themselves & customers, & provide no effective complaints or escalation process. All in all, a total let-down. Takealot won't be getting any more of my business, there are other options that involve far less hassle.
0 replies
122 months ago
can't get a simple query answered
Dear Absa Card,<br> <br> Your phone number is useless for people with queries that do not correspond to your IVR options.<br> There is no option to press if one's query does not fit any of your pre-determined categories. That's unacceptable.<br> If I press any option in an attempt to get through to a live person who might transfer me, there is ALWAYS a problem, either my number is not recognised or I am presented with a nonsensical option, e.g. something about e-pins.<br> Please advise urgently which phone number actually gives access to a live and competent person who can answer a non-standard question about credit limits.<br> <br> Sincerely, Elke Zellmer.<br>
75 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)