Horrible service

I am so frustrated with C Fibre. I have been **** to many times when I queried my line speed. I am paying R907.00 per month for a 20mbps/20mbps line which is too much. They told me last year that i am on a 50mbps line but when I checked this was not so. Earlier this year I was told that i am on a 100mbps line. Checked again and not true. Nevertheless I left it. No when I look at other packages, I see I am paying too much and requested that they give me a better price. I was called and told that I am paying R907.00 for a 20mbps line and if I want to change it, they can offer me a 30% discount. I said I want a 50mbps line which is R699. I wan told that the only way for me to get this is to cancel my existing line and apply for a new line (R699 / 50mbps). So I do this and receive confirmation that my line will be cancelled as of 30 September 2023. Thereafter someone called me about the new line and asked me why am cancelling the line because all they could have done was upgraded me. Imagine my frustration. Anyway after a few calls from different people, I was advised that the new line is approved. I even received a debit order email. Today I received an email saying my order has been declined. When I reply to that to find out what is going o, they refer me to their credit department. Email the credit department and the email does not go through.

Please get someone to call me urgently. All I need to know is. 1. Is my existing line cancelled? 2. Is my order declined? 3. Will I be debited?

There are other service providers who offer good deals, so if this can be confirmed, I can move to another provider.