Want to lose this FTTH customer?

I reported having no internet access on Fri 28 Jun around 14h45, ref no 319641. As at 13h00 on Sat 29 Jun, 22 hours later, still no access. When I call to ask for progress, there's only vague & useless feedback, e.g. Metrofibre are "assisting" with resolution. When I want to escalate, I get told the issue is already escalated, but that's nonsense, because Cfibre's "escalation" is nothing more than reporting a problem to Metrofibre. Actually, there's no facility for escalation kr getting proper attention. I think I'm being ignored, both by Cfibre (service provider/reseller) & by Metrofibre (network owner). I insist on being contacted by someone who is competent to solve this problem pronto, I'm paying for a service that I'm not getting & am highly annoyed.