The MOST useless, spiteful and malicious ISP I've ever had to deal with.

I'd suggest to anyone reading this, Avoid them like the plague. They are unprofessional and spiteful and then hide it under the context that they made a mistake. We upgraded and they couldn't provide the speed we originally asked for, they then increased the cost of the service for the slower internet speed. When communicating with them regarding it they said they wouldn't backcharge us as if they were doing us a favor. I then wanted to cancel with immediate effect and they threw the terms and conditions in our face as if they were saying "F U" to us. We then started the cancellation process at the end of August for the calendar month of September. Now I'm sitting without internet because the new service provider cannot do anything because C-way in their spiteful and malicious ways made a "mistake" in only submitting the line release with the fiber provider on the 1st of October, which requires a calendar month to process so the line is only going to be released on the 31st. To reiterate again, we cancelled in August which they demanded a full calendar month as per their terms and conditions so we app**** for cancellation giving the full month of September to them, which we had to pay them for @ their higher price for a slower speed, and they are now doing a last "F U" by forcing us to wait a another full calendar month before another ISP can provide us internet leaving us without internet for a full month which I require to make my income. Do not use them, they don't give a **** about their customers and they are malicious with their business practices and are spiteful when you try cancel with them. I'd give them a negative 5 rating if possible.