Not a happy client

Many calls, emails and uploading necessary documents, except one statement for July 2024, however sent a BANK TRANSACTION HISTORY TO PROOF MY INCOME FOR JULY 2024, AS I UNDERSTAND A BANK TRANSACTION HISTORY IS LIKE A BANK STATEMENT I get rude replies from 2 consultants that a BANK TRANSACTION HISTORY ISN'T VALID HOWEVER CLEARLY ON THE TRANSACTION HISTORY THERE IS MY SALARY DEPOSIT!!!! THE CONSULTANTS AT CAPFIN AREN'T VERY HELPFUL AT ALL AND QUIET RUDE!!!! WHAT IS THE DIFFERENCE BETWEEN A TRANSACTION HISTORY OR STATEMENTS AS PROOF OF INCOME!!!! BOTH ARE SUPP**** FROM MY BANK!!!! MAYBE CAPFIN SHOULD RATHER START ASSISTING INSTEAD OF INSULATING CLIENTS!!!! Also I have being in good standing with capfin in the past to be treated this way today is unacceptable.