Misleading Product Information & Poor Customer Service from Cadac

I recently purchased a 2-Plate Gas Stove with Hose and Regulator, along with a 9kg Cadac gas cylinder, from Makro. When I got home, I discovered that the hose and regulator supp**** with the stove do not fit the 9kg cylinder.

I immediately contacted Cadac for assistance, only to be met with extremely rude and unhelpful service from two representatives. I was told that the regulator “does not fit a 9kg cylinder” and that I now need to buy a different regulator.

This is unacceptable. The inconvenience this has caused is frustrating. Why must I return to Makro and spend more money because the product is misleadingly advertised?

I asked why the box did not clearly state that the supp**** regulator is incompatible with a 9kg Cadac cylinder. The representative responded by saying that this information is “in the manual”. The stove was sealed in a taped box. Was I expected to open and read the manual before purchasing? This is unreasonable and illogical.

Now I am left with a hose and regulator that are useless, and I’m expected to buy another one? The lack of transparency in the packaging is misleading, and I strongly believe this amounts to misleading advertising. I will also be escalating this matter to the Consumer Protection authorities.

I have always viewed Cadac as a trusted, reputable brand , one we grew up with in our homes. This experience has left me extremely disappointed, not only with the product information but also with the poor, dismissive customer service.

I expect Cadac to take responsibility and provide an appropriate resolution.