Poor Customer Service

Good day I am very disappointed, irritated and frustrated at the customer service received. I contacted your consumer line on 3rd March as I had a complain to lay against chocolate that I purchased it contained a thick layer of white residue. I was asked to send pics of the product as well as best before date, batch details etc which I did. I received an email 2 data later saying I will receive a compensation voucher via sms. I called a few weeks later to follow up as I hadn't received the voucher yet and Steven rep**** and said it will take 2 week. Today it is longer than 2 weeks later. I called in again and spoke to a very rude male, I never got his name but he was clearly not interested in anything I had to say and kept telling me there is nothing he can do and I must just wait another week. I sent 3 emails before calling today and they were ignored. Since Cadbury products are manned by this outsourcing company which is clearly overseas based the service has dropped immensely. This is so sad as Cadbury is a top of the range product. It's sad that customers service agents that that they have the right to disrespect a customer without even acknowledging that it is inappropriate. I sincerely hope that an employer of Cadbury or Mondelez will see this and do the necessary.

My reference number is : {S-***5}