LT
Lee-Ann Tshibasu
Active since Jan 2022
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Poor Customer Service
Good day I am very disappointed, irritated and frustrated at the customer service received. I contacted your consumer line on 3rd March as I had a complain to lay against chocolate that I purchased it contained a thick layer of white residue. I was asked to send pics of the product as well as best before date, batch details etc which I did. I received an email 2 data later saying I will receive a compensation voucher via sms. I called a few weeks later to follow up as I hadn't received the voucher yet and Steven rep**** and said it will take 2 week. Today it is longer than 2 weeks later. I called in again and spoke to a very rude male, I never got his name but he was clearly not interested in anything I had to say and kept telling me there is nothing he can do and I must just wait another week. I sent 3 emails before calling today and they were ignored. Since Cadbury products are manned by this outsourcing company which is clearly overseas based the service has dropped immensely. This is so sad as Cadbury is a top of the range product. It's sad that customers service agents that that they have the right to disrespect a customer without even acknowledging that it is inappropriate. I sincerely hope that an employer of Cadbury or Mondelez will see this and do the necessary. My reference number is : {S-16246525}
0 replies
6 months ago
Dissappointed
Good day I've been trying to get a refund from Tablecharm for almost 2 months now. I was asked to send my bank details and proof of account as well as proof that I paid them. I did all that and still no positive feedback. Last week I received an email saying this case will be closed how on earth can it be closed if the last message from a call centre agent said they will contact me with feedback and that was last Thursday. On Saturday I received an email saying case will be closed. I haven't received my refund nor feedback so how can the case be closed???? Pathetic customer service to say the least!!!!
53 replies
7 months ago
Very dissappointed person
Good day I won a Facebook competition on 12 August. I have entered numerous competitions and if I am the winner they tag me or notify me via inbox messager. Logically how else will I know I have won if I am not notified. I was searching for something on Facebook this week and then I came across a post that I had won a R500 wimpy voucher. I was surprised but also very excited. I immediately checked the comments on that post and noticed other winners were tagged with their name so they obviously knew they had won. I was not tagged at all therefore I had no idea I won. I immediately sent an email to the email address that was in the other winners tagged posts. Received an email reply congratulating me and that I have 14 days to claim my prize. A few mins later I received another email saying that the email was sent in error and the 14 days has lapsed for me to collect my prize. How on earth could I collect my prize if I was not notified. The person then told me they don't tag people. I then sent proof of the other winners that was tagged. How does this even make sense. They then told me I need to check back at the competition posts to see if I won to know that I won. How does that make logical sense. So now I forfeit my prize because I was not notified that I won. This is very ********* and doesn't make logical sense at all. Please help me understand what I am failing to logically understand.
0 replies
14 months ago
The worst service ever
I see that I am not the only unhappy person. There are so many bad reveiws for thus establishment. I have a Hyperli voucher that expires the end of this month. I am trying to call your Greenpoint branch since Monday on a daily basis but I can't get through. I sent an email as well to make a booking but no response. I even called your Waterfront branch and told the lady that answers that there's an issue with Green point's phone but she had a very bad attitude telling me there's nothing wrong with their phone and it must be phone. Well so many people have the same issue. You don't reply and your staff has bad telephone etiquette at Waterfront branch. Must my voucher jusg expire and I will lose all my money because of your poor service?
0 replies
18 months ago
Pathetic service
Good day I've been using Uber for many years and I make use of the services very frequently. 2 weeks ago I sent several messages via the help centre explaining that R49 went off my bank account and I never used the trip. They promised to reimburse me within 3-5 days. It's nearly 3 weeks later and no refund yet. Then I was also charged R13 cancellation fee but the driver cancelled the trip, not me. I was promised the R13 refund as well but no refund either. Instead my app kept asking for the R13 payment. I have spoken to agents vis the help line on numerous occasions and they now don't seem to understand my query asking me to explain my story again. I will not be explaining again. I have decided to expose you on this platform instead. Maybe you will respond here. Also, when I request a ride the app shows x amount but when I arrive at my destination it shows R30 - R40 more on my app. What utter ******* is that? Surely I choose the trip at the time because it's affordable to me.
0 replies
18 months ago
Disgusting customer service
called in to the consumer line last week Wednesday, 2nd October to lay a comaint regarding fresh cream that I bought. I spoke to an agent that requested I send pics of the product via whatsapp. I sent the pics immediately. She told me to expect feedback within 72 working hours. By Monday 7th October I had still received no feedback so I called in again and spoke to a different agent. This guy assured me that my query will be escalated to the relevant department and that he can see on the system o have sent through all the relevant information. It is now 6 working days later and still absolutely no feedback. Not even a call or an email. I sent an email early this morning and I am yet to get a reply. Is this the type of service you give all your customers? Totally pathetic to day the least. I will end up spen9more money on airtime that what the actual product is worth.
0 replies
18 months ago
Disgusting customer service
I called in to the consumer line last week Wednesday, 2nd October to lay a comaint regarding fresh cream that I bought. I spoke to an agent that requested I send pics of the product via whatsapp. I sent the pics immediately. She told me to expect feedback within 72 working hours. By Monday 7th October I had still received no feedback so I called in again and spoke to a different agent. This guy assured me that my query will be escalated to the relevant department and that he can see on the system o have sent through all the relevant information. It is now 6 working days later and still absolutely no feedback. Not even a call or an email. I sent an email early this morning and I am yet to get a reply. Is this the type of service you give all your customers? Totally pathetic to day the least. I will end up spen9more money on airtime that what the actual product is worth.
159 replies
39 months ago
Very dissatisfied customer
Good day I called the Mtn call centre in December to cancel my contract. I even received an sms saying that my contract will be canceled as of 20/01/2023. Guess what? My account was debited with R307 which is more than I was paying for my contract. Mtn you NEED to reimburse me ASAP. I am not in the mood to fight with you. I don't have energy but I see that you love been heard on Hello Peter. There are soooo any bad reviews about your service. What a big shame. You need to contact me today still to sort out my refund. My number is 0721429692.
0 replies
40 months ago
Very dissatisfied customer
Good day We are highly disappointed in the service we are receiving. Our claim documentation was forwarded to Anneley at Momentum on 20:12/2022. Today is 11/01/2023 and the claim has not been registered as yet. 3 days ago we called in and were told that we were transfered over to the new system and nobody is trained to work on the new system. If we hadn't called in nobody would have gotten back to us. Yesterday Bridget called me wanting to give me good news but unfortunately she wanted to give me feedback regarding another client. Imagine! 2 days ago we recieved a claim number belonging to another client. How frustrating and unprofessional. We have been promised callbacks but this has not happened. I feel that this type if customer service from such a big and well known company is unacceptable. Also today we were told that we are in actual fact still on the old system. How confused are they? I don't care which system we are on, I would like this claim to be registered and paid out ASAP. We need feedback and an apology ASAP.
396 replies
52 months ago
Disappointed Customer
We bought x4 buckets for one at KFC Plumstead last Friday. I was very disappointed as we usually buy from this branch but the quality was so poor. We were forced to take thighs as side breast was sold out. Chicken was not cleaned properly. Very slimy under skin and skin was thick and yellowish underneath. Very ****** near the bone too. Very nauseating. What a waste of hard earned money.
0 replies
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1 Star
12 (100%)