Tablecharm.co.za
Verified Business
|2.6|12 Reviews (last 12 months)|Responds in 164h 23m
Tablecharm.co.za
Verified Business
|2.6
12 Reviews (last 12 months)
Responds in 164h 23m
AI Review Summary
Based on recent customer reviews, Tablecharm.co.za is receiving largely critical feedback centred on order fulfilment and post-purchase communication. Customers consistently mention long waits for refunds, cancelled or undelivered orders, and difficulty reaching the call centre via phone, email, or WhatsApp. A recurring theme involves frustration with depot or area managers, with some shoppers reporting rude interactions and unresolved product defects. On the positive side, several reviewers single out a technical support agent named Andiswa for professional, reassuring assistance, and a few highlight good product quality once orders are eventually received.
Performance(last 12 months):
Trustindex Rating
4.5Ranked In Retail
#85Reply Time
164h 23mReplied to 100% of negative reviews
Reply time on negative reviews: 241h 33m
TrustIndex
4.5
Ranking
#85
in Retail
Reply Time
164h 23m
Replied to 100% of negative reviews
Reply time on negative reviews: 241h 33m
Review Distribution
2.6|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 10:00
Going above and beyond
I would like to say a special thanks and shout out to Lebogang form the ECommerce Department at table charm, you have been an absolute delight going above and beyond to assist me is sorting out my queries your efforts are appreciated
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 10:00
Going above and beyond
I would like to say a special thanks and shout out to Lebogang form the ECommerce Department at table charm, you have been an absolute delight going above and beyond to assist me is sorting out my queries your efforts are appreciated
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 12:11
Im happy with Lebos service
Im a new manager i once had a problem reagarding my business builder couldnt access her app n wanted to also upload her banking details..i then contacted table charm customer care and i was reffered to Lebo.she made sure that she communicate well and also made a follow up...even when she couldnt get hold of my business builder she called me again n asked for my business builder new number and finally she was helped and her app was fixed and her banking details..Lebo was so patient n very humble tank you..
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 12:11
Im happy with Lebos service
Im a new manager i once had a problem reagarding my business builder couldnt access her app n wanted to also upload her banking details..i then contacted table charm customer care and i was reffered to Lebo.she made sure that she communicate well and also made a follow up...even when she couldnt get hold of my business builder she called me again n asked for my business builder new number and finally she was helped and her app was fixed and her banking details..Lebo was so patient n very humble tank you..
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 11:23
Poor communication
Thank you for contact but I'm trying to make contact with you guys still no answer i was told that my delivery will come today but still didn't receive delivery code our tracking number why must I come till here to get you attention even temu is quicker then you guys and that company is in china .🤬
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 11:23
Poor communication
Thank you for contact but I'm trying to make contact with you guys still no answer i was told that my delivery will come today but still didn't receive delivery code our tracking number why must I come till here to get you attention even temu is quicker then you guys and that company is in china .🤬
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 15:32
Tc moblie
At this moment I'm very angry I called it take all my airtime no one answered Whatsapp the same log a call no on call you back send a email never got a email back I wonder if there is even people work I made a deposit for a phone 6 days ago still waiting on message or feedback I hope you guys can respond to the because yoh this is to make a person f angry at this moment I don't even want the phn any more just give back my money 🤬🤬🤬🤬🤬🤬
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 15:32
Tc moblie
At this moment I'm very angry I called it take all my airtime no one answered Whatsapp the same log a call no on call you back send a email never got a email back I wonder if there is even people work I made a deposit for a phone 6 days ago still waiting on message or feedback I hope you guys can respond to the because yoh this is to make a person f angry at this moment I don't even want the phn any more just give back my money 🤬🤬🤬🤬🤬🤬
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 06:24
Bad service
Very bad experience, I'm starting to suspect that this company is a ****. No customer care, no response and very unprofessional depot manager's behavior. You try all the channels of communication but they just ignore your messages. I bought a 4L flask through a depot manager and she sent one that is not even closing. She is very rude to a point where she said I am a *****, I pulled that cap. I never felt so disrespected by a so called manager. At this point, I want nothing to do with them. They can just arrange a courier to come and take it and refund me.
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 06:24
Bad service
Very bad experience, I'm starting to suspect that this company is a ****. No customer care, no response and very unprofessional depot manager's behavior. You try all the channels of communication but they just ignore your messages. I bought a 4L flask through a depot manager and she sent one that is not even closing. She is very rude to a point where she said I am a *****, I pulled that cap. I never felt so disrespected by a so called manager. At this point, I want nothing to do with them. They can just arrange a courier to come and take it and refund me.
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 09:40
DO NOT TAKE A TC MOBILE PHONE!!!!
If I could give this a minus score trust me I would. I took a phone through Table Charm Mobile and it has been debating monthly now for the 2nd month. Yesterday I got a blocked phone message despite the debit order successfully going off on the 26th Feb. I have been trying to call their contact centre and I have been holding for more than an hour on two occasions with no avail. Ive sent emails, I've sent whatsapp texts there is simply no response. What a pathetic servic
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 09:40
DO NOT TAKE A TC MOBILE PHONE!!!!
If I could give this a minus score trust me I would. I took a phone through Table Charm Mobile and it has been debating monthly now for the 2nd month. Yesterday I got a blocked phone message despite the debit order successfully going off on the 26th Feb. I have been trying to call their contact centre and I have been holding for more than an hour on two occasions with no avail. Ive sent emails, I've sent whatsapp texts there is simply no response. What a pathetic servic
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 14:40
Pleasantly surprised.
Started out horribly. I could not get through to the call centre, but once I did, my experience was completely turned around. Andiswa was very helpful and informative. I don't believe in perfect scores hence the 4.5 stars 😉
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 14:40
Pleasantly surprised.
Started out horribly. I could not get through to the call centre, but once I did, my experience was completely turned around. Andiswa was very helpful and informative. I don't believe in perfect scores hence the 4.5 stars 😉
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 11:11
Dissappointed
Good day I've been trying to get a refund from Tablecharm for almost 2 months now. I was asked to send my bank details and proof of account as well as proof that I paid them. I did all that and still no positive feedback. Last week I received an email saying this case will be closed how on earth can it be closed if the last message from a call centre agent said they will contact me with feedback and that was last Thursday. On Saturday I received an email saying case will be closed. I haven't received my refund nor feedback so how can the case be closed???? Pathetic customer service to say the least!!!!
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 11:11
Dissappointed
Good day I've been trying to get a refund from Tablecharm for almost 2 months now. I was asked to send my bank details and proof of account as well as proof that I paid them. I did all that and still no positive feedback. Last week I received an email saying this case will be closed how on earth can it be closed if the last message from a call centre agent said they will contact me with feedback and that was last Thursday. On Saturday I received an email saying case will be closed. I haven't received my refund nor feedback so how can the case be closed???? Pathetic customer service to say the least!!!!
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