SM
Sanele M
Active since Mar 2026
3
Reviews
0
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Reviews
3 reviews1 month ago
Sneaker Factory (eMondlo)
Sneaker Factory eMondlo has the worst shopper experience you can get from a place you voluntarily gave your money to. Went to go buy school shoes on Monday, 9th March 2026 (10:25 am). They did not have stock but Ntobeko (the gentleman who works there) said we could go the online route and order via Bash. Cool, paid everything and I "received" my goods on Thursday 12th March 2026. The size I got was incorrect and I quickly alerted them and they told me that there's nothing they can do for me right now but they can swap them for the correct size on Monday 16th March 2026. I went back to the store on Monday the 16th and was told that the delivery they were waiting for did not arrive (mind you, they were scheduled to arrive on Monday the 16th March 2026). I did not make a big hassle about it but I did warn them that if I do not receive the correct shoe on Tuesday the 17th March 2016, I will demand a refund. The store manager agreed and even promised that I'd walk out a happy customer on Tuesday, mxm Tuesday came and went and I was given the run around and explanations that don't make sense and no I did not receive my refund, they explicitly told me that I will never see that money again. I'm told to come back on Wednesday 18th March 2026...I won't go. They can keep my money and my shoes. All I know is that God does not take it lightly when you abuse an unemployed single parent trying to make sure their kid gets nice shoes to attend school with. I will leave it to God. P.s. Ntobeko really tried reaching out but I guess his bosses don't want to see him succeed.
0 replies
1 month ago
Pleasantly surprised.
Started out horribly. I could not get through to the call centre, but once I did, my experience was completely turned around. Andiswa was very helpful and informative. I don't believe in perfect scores hence the 4.5 stars 😉
53 replies
1 month ago
Terrible customer support services.
The customer support for this company is absolutely horrible. I've been waiting for a call from someone named Thato, who is supposed to help me. No one has called me yet and I don't seem to get through to any help. I'm even considering closing my business account with them. I can't afford to make enemies with my loyal customers. Table Charm and their call centre agents are the worst. P.s. This does not include Andiswa and Phola. They have been really patient and helpful with me.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)