Sneaker Factory
Unclaimed Business
|1.7|11 Reviews (last 12 months)|This business does not respond to reviews
Sneaker Factory
Unclaimed Business
|1.7
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sneaker Factory is facing significant customer experience challenges across multiple branches. Customers consistently mention frustrations with refund processes, layby cancellations, and account management linked to TFG. A recurring theme is unprofessional and dismissive staff conduct, alongside allegations of dishonest till practices and misleading promotions. Online order exchanges and stock availability issues also surface frequently. On the positive side, isolated experiences highlight helpful staff willing to source items from other branches, reasonable pricing on school items, and product quality that occasionally meets expectations.
Performance(last 12 months):
Trustindex Rating
2.6NPS Score
-72Unlikely
TrustIndex
2.6
NPS Score
-72
Recommended: Unlikely
Review Distribution
1.7|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYP
YONELA P
1 reviews | Active since Jun 2021
8 May 2026, 16:08
Inconvenience
Tell me why there is inconsistency when it comes to Lay bye. I'm totally not happy at with the Sneaker Factory at Randburg. i did a layby in March when i was there for work however, I'm relocating and the lay bye will expire in June which means i will not be around because i no longer need the sneakers i bought as i got better ones online. Why is it a mission to get my refund when i ask to cancel it and I'm being told to wait close to 6 months for my mere R250 which is not even a lot of money. It is an inconvenience as i will not be in Gauteng and will only get my funds in August. Sneaker factory please call me and to explain your refunding system. and teach your employees customer service or even give full disclosure of how the cancelation of layby works before one does it.
Helpful (0)
|Replies (0)YP
YONELA P
1 reviews | Active since Jun 2021
8 May 2026, 16:08
Inconvenience
Tell me why there is inconsistency when it comes to Lay bye. I'm totally not happy at with the Sneaker Factory at Randburg. i did a layby in March when i was there for work however, I'm relocating and the lay bye will expire in June which means i will not be around because i no longer need the sneakers i bought as i got better ones online. Why is it a mission to get my refund when i ask to cancel it and I'm being told to wait close to 6 months for my mere R250 which is not even a lot of money. It is an inconvenience as i will not be in Gauteng and will only get my funds in August. Sneaker factory please call me and to explain your refunding system. and teach your employees customer service or even give full disclosure of how the cancelation of layby works before one does it.
0
Replies (0)NC
Ncedisa C
1 reviews | Active since Mar 2013
16 Apr 2026, 10:02
They sold me a used jersey for a full price of a new jersey. 900 for a 2nd hand
I'd rate them 0 but we don't have that option here. I purchased a 900.00 adidas jersey from them through Bash. The jersey was delivered, it had a visibly either make up or sauce stain in front, i thought returning it for this would be so much admin, i'll try and wash it off. now because when i hang all my clothes i do them inside out, i did the same with this jersey. what awaited me inside i was not ready, it had lint *****, it has been worn, and sold for 900 by this shop. I get that a client wore it and returned it for whatever reason but, where do they get the liver to pack a dirty old looking jersey for another client for a full amount? sies man, i have ordered them to take their **** back and refund me fully, i will look elsewhere for the jersey. nonsense
Helpful (0)
|Replies (0)NC
Ncedisa C
1 reviews | Active since Mar 2013
16 Apr 2026, 10:02
They sold me a used jersey for a full price of a new jersey. 900 for a 2nd hand
I'd rate them 0 but we don't have that option here. I purchased a 900.00 adidas jersey from them through Bash. The jersey was delivered, it had a visibly either make up or sauce stain in front, i thought returning it for this would be so much admin, i'll try and wash it off. now because when i hang all my clothes i do them inside out, i did the same with this jersey. what awaited me inside i was not ready, it had lint *****, it has been worn, and sold for 900 by this shop. I get that a client wore it and returned it for whatever reason but, where do they get the liver to pack a dirty old looking jersey for another client for a full amount? sies man, i have ordered them to take their **** back and refund me fully, i will look elsewhere for the jersey. nonsense
0
Replies (0)AN
Aaron N
1 reviews | Active since Aug 2025
13 Apr 2026, 15:16
Tfg needs to care about customers
So I have a Tfg account with sneaker Factory which i opened at witbank down town, I have been paying my account well every month(R530), on February I got an sms from tfg saying they are increasing my buying power and then days later they told me i have to pay R560 which I couldn't by the time, only afforded R200, the following month they sent an sms saying I should pay R1100. That is when I decided to give them a call because I can't afford that, alright I managed to make an arrangement of paying R550 monthly which they approved, towards the end of March I payed the R550, and to my surprise, I was ordered to make another payment of R560 before 01 April.. Angrily i sent Tfg an email telling them about my frustrations. Just today (13 April) got another order to pay R1220 by 01 of May.. They keep increasing. They don't care about customers.
Helpful (0)
|Replies (0)AN
Aaron N
1 reviews | Active since Aug 2025
13 Apr 2026, 15:16
Tfg needs to care about customers
So I have a Tfg account with sneaker Factory which i opened at witbank down town, I have been paying my account well every month(R530), on February I got an sms from tfg saying they are increasing my buying power and then days later they told me i have to pay R560 which I couldn't by the time, only afforded R200, the following month they sent an sms saying I should pay R1100. That is when I decided to give them a call because I can't afford that, alright I managed to make an arrangement of paying R550 monthly which they approved, towards the end of March I payed the R550, and to my surprise, I was ordered to make another payment of R560 before 01 April.. Angrily i sent Tfg an email telling them about my frustrations. Just today (13 April) got another order to pay R1220 by 01 of May.. They keep increasing. They don't care about customers.
0
Replies (0)SM
Sanele M
1 reviews | Active since Mar 2026
17 Mar 2026, 19:22
Sneaker Factory (eMondlo)
Sneaker Factory eMondlo has the worst shopper experience you can get from a place you voluntarily gave your money to. Went to go buy school shoes on Monday, 9th March 2026 (10:25 am). They did not have stock but Ntobeko (the gentleman who works there) said we could go the online route and order via Bash. Cool, paid everything and I "received" my goods on Thursday 12th March 2026. The size I got was incorrect and I quickly alerted them and they told me that there's nothing they can do for me right now but they can swap them for the correct size on Monday 16th March 2026. I went back to the store on Monday the 16th and was told that the delivery they were waiting for did not arrive (mind you, they were scheduled to arrive on Monday the 16th March 2026). I did not make a big hassle about it but I did warn them that if I do not receive the correct shoe on Tuesday the 17th March 2016, I will demand a refund. The store manager agreed and even promised that I'd walk out a happy customer on Tuesday, mxm Tuesday came and went and I was given the run around and explanations that don't make sense and no I did not receive my refund, they explicitly told me that I will never see that money again. I'm told to come back on Wednesday 18th March 2026...I won't go. They can keep my money and my shoes. All I know is that God does not take it lightly when you abuse an unemployed single parent trying to make sure their kid gets nice shoes to attend school with. I will leave it to God. P.s. Ntobeko really tried reaching out but I guess his bosses don't want to see him succeed.
Helpful (0)
|Replies (0)SM
Sanele M
1 reviews | Active since Mar 2026
17 Mar 2026, 19:22
Sneaker Factory (eMondlo)
Sneaker Factory eMondlo has the worst shopper experience you can get from a place you voluntarily gave your money to. Went to go buy school shoes on Monday, 9th March 2026 (10:25 am). They did not have stock but Ntobeko (the gentleman who works there) said we could go the online route and order via Bash. Cool, paid everything and I "received" my goods on Thursday 12th March 2026. The size I got was incorrect and I quickly alerted them and they told me that there's nothing they can do for me right now but they can swap them for the correct size on Monday 16th March 2026. I went back to the store on Monday the 16th and was told that the delivery they were waiting for did not arrive (mind you, they were scheduled to arrive on Monday the 16th March 2026). I did not make a big hassle about it but I did warn them that if I do not receive the correct shoe on Tuesday the 17th March 2016, I will demand a refund. The store manager agreed and even promised that I'd walk out a happy customer on Tuesday, mxm Tuesday came and went and I was given the run around and explanations that don't make sense and no I did not receive my refund, they explicitly told me that I will never see that money again. I'm told to come back on Wednesday 18th March 2026...I won't go. They can keep my money and my shoes. All I know is that God does not take it lightly when you abuse an unemployed single parent trying to make sure their kid gets nice shoes to attend school with. I will leave it to God. P.s. Ntobeko really tried reaching out but I guess his bosses don't want to see him succeed.
0
Replies (0)FM
Feziwe M
1 reviews | Active since Feb 2026
4 Mar 2026, 16:24
I need advise or a solution
I opened an account long time ago when I was working then I tell them I’m not working but I can try to pay R200 every month but they continue increase outstanding balance and I don’t know what can I do because I’m not working
Helpful (0)
|Replies (0)FM
Feziwe M
1 reviews | Active since Feb 2026
4 Mar 2026, 16:24
I need advise or a solution
I opened an account long time ago when I was working then I tell them I’m not working but I can try to pay R200 every month but they continue increase outstanding balance and I don’t know what can I do because I’m not working
0
Replies (0)B
Bridget
1 reviews | Active since Dec 2025
3 Feb 2026, 15:58
School bag-sneaker factory
I recently bought a school backpack from the Sneaker Factory Atlyn branch, and I’m really happy with my purchase. The bag is stylish, sturdy, and perfect for carrying books and everyday school essentials. The staff were friendly and helpful, making it easy to find exactly what I needed. Prices were reasonable, and the quality is great for the cost. I’d definitely recommend this branch to anyone looking for durable school bags and good service.
Helpful (0)
|Replies (0)B
Bridget
1 reviews | Active since Dec 2025
3 Feb 2026, 15:58
School bag-sneaker factory
I recently bought a school backpack from the Sneaker Factory Atlyn branch, and I’m really happy with my purchase. The bag is stylish, sturdy, and perfect for carrying books and everyday school essentials. The staff were friendly and helpful, making it easy to find exactly what I needed. Prices were reasonable, and the quality is great for the cost. I’d definitely recommend this branch to anyone looking for durable school bags and good service.
0
Replies (0)MJ
Mr J
1 reviews | Active since Dec 2025
31 Dec 2025, 10:59
Doggy dealings attlyn atteridgeville by the lady called Maebela
So I went to attlyn mall in atteridgeville with my wife and kids for Christmas shopping, we was help by a young lady called Maebela along browsing she kept asking us for lunch money which we thought at first was a joke however in the process of buying she told us to not purchase the stuff we had at that moment because she has a staff discount that she can arrange for us which she said was 30/35%. All we needed to do was to pick stuff and left them behind then she'll purchase them on our behalf then we will meet by the kfc to give back her refund and to also pay back her discount funds and also kept asking if we want something in other TFG stores so she can also use her discount across the stores. We did not agree with her doggy dealings and left immediately and we will not shop again at this sneaker factory attlyn atteridgeville again because we was introduced to seems to be what we was not looking for. People needs to be on the lookout for this *****ulent employee at sneaker factory attlyn atteridgeville she's short in height and light in complexion and also always on her cell phone
Helpful (0)
|Replies (0)MJ
Mr J
1 reviews | Active since Dec 2025
31 Dec 2025, 10:59
Doggy dealings attlyn atteridgeville by the lady called Maebela
So I went to attlyn mall in atteridgeville with my wife and kids for Christmas shopping, we was help by a young lady called Maebela along browsing she kept asking us for lunch money which we thought at first was a joke however in the process of buying she told us to not purchase the stuff we had at that moment because she has a staff discount that she can arrange for us which she said was 30/35%. All we needed to do was to pick stuff and left them behind then she'll purchase them on our behalf then we will meet by the kfc to give back her refund and to also pay back her discount funds and also kept asking if we want something in other TFG stores so she can also use her discount across the stores. We did not agree with her doggy dealings and left immediately and we will not shop again at this sneaker factory attlyn atteridgeville again because we was introduced to seems to be what we was not looking for. People needs to be on the lookout for this *****ulent employee at sneaker factory attlyn atteridgeville she's short in height and light in complexion and also always on her cell phone
0
Replies (0)BP