Inconvenience

Tell me why there is inconsistency when it comes to Lay bye. I'm totally not happy at with the Sneaker Factory at Randburg. i did a layby in March when i was there for work however, I'm relocating and the lay bye will expire in June which means i will not be around because i no longer need the sneakers i bought as i got better ones online. Why is it a mission to get my refund when i ask to cancel it and I'm being told to wait close to 6 months for my mere R250 which is not even a lot of money. It is an inconvenience as i will not be in Gauteng and will only get my funds in August. Sneaker factory please call me and to explain your refunding system. and teach your employees customer service or even give full disclosure of how the cancelation of layby works before one does it.