CW
Casuarina Wellness Centre
Unclaimed Business
CW
Casuarina Wellness Centre
Unclaimed Business
19 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|19 Reviews
May '25 - Apr '26
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About Casuarina Wellness Centre
Casuarina Wellness Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Casuarina Wellness Centre across 126 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Sumaya
1 reviews | Active since Jan 2020
15 Jan 2026, 14:31
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response. There is no alternative contact number available, no follow-up, and no way to speak to an actual person. The lack of communication is unprofessional and very disappointing. Based on this experience, I would not recommend them.
Helpful (0)
|Replies (0)S
Sumaya
1 reviews | Active since Jan 2020
15 Jan 2026, 14:31
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response. There is no alternative contact number available, no follow-up, and no way to speak to an actual person. The lack of communication is unprofessional and very disappointing. Based on this experience, I would not recommend them.
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Replies (0)AS
Andrea S
1 reviews | Active since Jan 2020
30 Oct 2025, 09:07
Hyperli vouchers - Trying to make a booking - No answer or reply to anything! sent
I have been trying to make a booking for the past three days. I’ve called all the available numbers but received no answer. I emailed and got no reply. I also sent an inquiry through their website, but I have received no response. Additionally, I attempted to call the lounge directly, but there was no answer. I have two Hyperli vouchers and I am trying to use them, but I can't get hold of anyone. This is ridiculous!!!
Helpful (0)
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Andrea S
1 reviews | Active since Jan 2020
30 Oct 2025, 09:07
Hyperli vouchers - Trying to make a booking - No answer or reply to anything! sent
I have been trying to make a booking for the past three days. I’ve called all the available numbers but received no answer. I emailed and got no reply. I also sent an inquiry through their website, but I have received no response. Additionally, I attempted to call the lounge directly, but there was no answer. I have two Hyperli vouchers and I am trying to use them, but I can't get hold of anyone. This is ridiculous!!!
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Replies (0)SF
Shafeeah F
1 reviews | Active since Jan 2020
17 Oct 2025, 15:26
Casuarina wellness spa Shaheeda manager
They advertise hyperli vouchers but postpone and then cancel bookings. They’re such a **** and very unprofessional, the manager sends a sms Shaheeda decides that she doesn’t want the hyperli vouchers in her spa so she uses a sms and does not have the decency to make a phone call.
Helpful (0)
|Replies (0)SF
Shafeeah F
1 reviews | Active since Jan 2020
17 Oct 2025, 15:26
Casuarina wellness spa Shaheeda manager
They advertise hyperli vouchers but postpone and then cancel bookings. They’re such a **** and very unprofessional, the manager sends a sms Shaheeda decides that she doesn’t want the hyperli vouchers in her spa so she uses a sms and does not have the decency to make a phone call.
0
Replies (0)SG
Shelley G
1 reviews | Active since Jan 2020
11 Oct 2025, 16:18
Terrible communication
We purchased a couple spa voucher for the 21st/09 as that was my birthday , and my sister’s birthday, the following day. The booking was confirmed on the 4th/09 however they called us the day before we needed to go to say they’re busy with renovations for the whole month of September. Thereafter we could not get ahold of them telephonically to change our booking dates. Deeply disappointing Now we’re having trouble getting our refund as it was via a 3rd party.
Helpful (0)
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Shelley G
1 reviews | Active since Jan 2020
11 Oct 2025, 16:18
Terrible communication
We purchased a couple spa voucher for the 21st/09 as that was my birthday , and my sister’s birthday, the following day. The booking was confirmed on the 4th/09 however they called us the day before we needed to go to say they’re busy with renovations for the whole month of September. Thereafter we could not get ahold of them telephonically to change our booking dates. Deeply disappointing Now we’re having trouble getting our refund as it was via a 3rd party.
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Replies (0)RK
Roy K
1 reviews | Active since Jan 2020
10 Oct 2025, 12:57
Casuarina spa review
I’ve been coming here for many years . I am always greeted with big smiles and warm greetings.Every now and again a place needs to be refurbished. To describe this place as unclean is most unfair. They are undergoing refurbishment to improve conditions for clients.
Helpful (0)
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Roy K
1 reviews | Active since Jan 2020
10 Oct 2025, 12:57
Casuarina spa review
I’ve been coming here for many years . I am always greeted with big smiles and warm greetings.Every now and again a place needs to be refurbished. To describe this place as unclean is most unfair. They are undergoing refurbishment to improve conditions for clients.
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Replies (0)RH
Russel H
1 reviews | Active since Jan 2020
29 Sept 2025, 12:36
Terrible service .
Bought the 2hour luxury spa package on Wikideals got 2 vouchers for me and my wife , I called to make a booking for the friday 26th sept for 3pm for the 2hour package .they confirmed booking .at 5pm the same day of making the booking ,I got a call saying that they will be closed for the whole October ! I asked then what about my coupons as it expires in March 2026 and I work out of the country so il be home again in May . She said they will confirm with a email that il be able to still use the coupons . I then called again in to just try my luck in the week and you guys were open . So I again booked but they said il only get a hour session so now I lose out on the 2 hour package which I paid for . We then went for the 1 hour , was very disappointed. I felt like I was more being Rubbed out like a baby instead of being massaged . My wife said she felt 2 scratches on her head and then they said thank you and left . Will never again book here again .
Helpful (0)
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Russel H
1 reviews | Active since Jan 2020
29 Sept 2025, 12:36
Terrible service .
Bought the 2hour luxury spa package on Wikideals got 2 vouchers for me and my wife , I called to make a booking for the friday 26th sept for 3pm for the 2hour package .they confirmed booking .at 5pm the same day of making the booking ,I got a call saying that they will be closed for the whole October ! I asked then what about my coupons as it expires in March 2026 and I work out of the country so il be home again in May . She said they will confirm with a email that il be able to still use the coupons . I then called again in to just try my luck in the week and you guys were open . So I again booked but they said il only get a hour session so now I lose out on the 2 hour package which I paid for . We then went for the 1 hour , was very disappointed. I felt like I was more being Rubbed out like a baby instead of being massaged . My wife said she felt 2 scratches on her head and then they said thank you and left . Will never again book here again .
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Replies (0)JW
Juliana W
1 reviews | Active since Jan 2020
26 Sept 2025, 09:37
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
Helpful (0)
|Replies (0)JW
Juliana W
1 reviews | Active since Jan 2020
26 Sept 2025, 09:37
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
0
Replies (0)JW
Juliana W
1 reviews | Active since Jan 2020
26 Sept 2025, 09:24
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
ChatGPT You said: Please rephrase: What a disappointment with the Wiki Deal bought for the Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers on Sunday or Monday past to spoil my sister for her birthday tomorrow. We were two who tried to call Casuarina Wellness Centre on 021 419 4700 numerous times this past week with no answer. I called 30 minutes ago and the person that answered the phone informed me that they are fully booked for tomorrow. How is that possible if you were not answering your phones this past week? What a dissapoinyibg experience. I even emailed Wikideals on coupons@wikideals.co.za for guidance, but did not receive a response. What a sad turn out of events that was meant to be a wonderful birthday surprise. ChatGPT said: Here’s a polished rephrasing of your message that keeps it clear, firm, and professional while still showing your disappointment: What a disappointment with the WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers earlier this week to treat my sister for her birthday tomorrow. Both myself and another person tried calling Casuarina Wellness Centre on 021 419 4700 several times throughout the week, but no one answered. When I finally managed to get through just 30 minutes ago, I was told that they are fully booked for tomorrow. How is this possible if no one answered calls all week? This has been such a frustrating experience. I even emailed Wikideals at coupons@wikideals.co.za for assistance but received no response. What should have been a wonderful birthday surprise has turned into a very disappointing situation. Would you like me to make it more formal for a complaint letter, or keep it direct and conversational for something like a social media post or review? You said: Please do ChatGPT said: Got it — here’s a more formal complaint version you can use for a letter or email: Subject: Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre Dear WikiDeals Team, I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
Helpful (0)
|Replies (0)JW
Juliana W
1 reviews | Active since Jan 2020
26 Sept 2025, 09:24
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
ChatGPT You said: Please rephrase: What a disappointment with the Wiki Deal bought for the Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers on Sunday or Monday past to spoil my sister for her birthday tomorrow. We were two who tried to call Casuarina Wellness Centre on 021 419 4700 numerous times this past week with no answer. I called 30 minutes ago and the person that answered the phone informed me that they are fully booked for tomorrow. How is that possible if you were not answering your phones this past week? What a dissapoinyibg experience. I even emailed Wikideals on coupons@wikideals.co.za for guidance, but did not receive a response. What a sad turn out of events that was meant to be a wonderful birthday surprise. ChatGPT said: Here’s a polished rephrasing of your message that keeps it clear, firm, and professional while still showing your disappointment: What a disappointment with the WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers earlier this week to treat my sister for her birthday tomorrow. Both myself and another person tried calling Casuarina Wellness Centre on 021 419 4700 several times throughout the week, but no one answered. When I finally managed to get through just 30 minutes ago, I was told that they are fully booked for tomorrow. How is this possible if no one answered calls all week? This has been such a frustrating experience. I even emailed Wikideals at coupons@wikideals.co.za for assistance but received no response. What should have been a wonderful birthday surprise has turned into a very disappointing situation. Would you like me to make it more formal for a complaint letter, or keep it direct and conversational for something like a social media post or review? You said: Please do ChatGPT said: Got it — here’s a more formal complaint version you can use for a letter or email: Subject: Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre Dear WikiDeals Team, I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
0
Replies (0)