Casuarina Wellness Centre
Unclaimed Business
|1.8|10 Reviews (last 12 months)|This business does not respond to reviews
Casuarina Wellness Centre
Unclaimed Business
|1.8
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Casuarina Wellness Centre is receiving predominantly negative feedback centred on booking and communication failures, particularly involving Hyperli and WikiDeals voucher redemptions. Customers consistently mention unanswered phones and emails, last minute cancellations, and difficulty securing refunds. A recurring theme is concern around hygiene, with mentions of pests and reused towels, alongside treatments that felt rushed or poorly delivered. A small number of guests describe warm greetings, friendly staff and an enjoyable visit, suggesting the experience can be positive when operations run smoothly.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Sumaya
1 reviews | Active since Jan 2026
15 Jan 2026, 16:31
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response. There is no alternative contact number available, no follow-up, and no way to speak to an actual person. The lack of communication is unprofessional and very disappointing. Based on this experience, I would not recommend them.
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Sumaya
1 reviews | Active since Jan 2026
15 Jan 2026, 16:31
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response
I have been trying to enquire about a voucher and have sent three separate emails over a period of time, yet I have received absolutely no response. There is no alternative contact number available, no follow-up, and no way to speak to an actual person. The lack of communication is unprofessional and very disappointing. Based on this experience, I would not recommend them.
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Replies (0)AS
Andrea S
1 reviews | Active since Dec 2019
30 Oct 2025, 11:07
Hyperli vouchers - Trying to make a booking - No answer or reply to anything! sent
I have been trying to make a booking for the past three days. I’ve called all the available numbers but received no answer. I emailed and got no reply. I also sent an inquiry through their website, but I have received no response. Additionally, I attempted to call the lounge directly, but there was no answer. I have two Hyperli vouchers and I am trying to use them, but I can't get hold of anyone. This is ridiculous!!!
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Andrea S
1 reviews | Active since Dec 2019
30 Oct 2025, 11:07
Hyperli vouchers - Trying to make a booking - No answer or reply to anything! sent
I have been trying to make a booking for the past three days. I’ve called all the available numbers but received no answer. I emailed and got no reply. I also sent an inquiry through their website, but I have received no response. Additionally, I attempted to call the lounge directly, but there was no answer. I have two Hyperli vouchers and I am trying to use them, but I can't get hold of anyone. This is ridiculous!!!
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Replies (0)SF
Shafeeah F
1 reviews | Active since Nov 2020
17 Oct 2025, 17:26
Casuarina wellness spa Shaheeda manager
They advertise hyperli vouchers but postpone and then cancel bookings. They’re such a **** and very unprofessional, the manager sends a sms Shaheeda decides that she doesn’t want the hyperli vouchers in her spa so she uses a sms and does not have the decency to make a phone call.
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Shafeeah F
1 reviews | Active since Nov 2020
17 Oct 2025, 17:26
Casuarina wellness spa Shaheeda manager
They advertise hyperli vouchers but postpone and then cancel bookings. They’re such a **** and very unprofessional, the manager sends a sms Shaheeda decides that she doesn’t want the hyperli vouchers in her spa so she uses a sms and does not have the decency to make a phone call.
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Replies (0)SG
Shelley G
1 reviews | Active since Oct 2025
11 Oct 2025, 18:18
Terrible communication
We purchased a couple spa voucher for the 21st/09 as that was my birthday , and my sister’s birthday, the following day. The booking was confirmed on the 4th/09 however they called us the day before we needed to go to say they’re busy with renovations for the whole month of September. Thereafter we could not get ahold of them telephonically to change our booking dates. Deeply disappointing Now we’re having trouble getting our refund as it was via a 3rd party.
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Shelley G
1 reviews | Active since Oct 2025
11 Oct 2025, 18:18
Terrible communication
We purchased a couple spa voucher for the 21st/09 as that was my birthday , and my sister’s birthday, the following day. The booking was confirmed on the 4th/09 however they called us the day before we needed to go to say they’re busy with renovations for the whole month of September. Thereafter we could not get ahold of them telephonically to change our booking dates. Deeply disappointing Now we’re having trouble getting our refund as it was via a 3rd party.
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Replies (0)RK
Roy K
1 reviews | Active since Oct 2025
10 Oct 2025, 14:57
Casuarina spa review
I’ve been coming here for many years . I am always greeted with big smiles and warm greetings.Every now and again a place needs to be refurbished. To describe this place as unclean is most unfair. They are undergoing refurbishment to improve conditions for clients.
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Roy K
1 reviews | Active since Oct 2025
10 Oct 2025, 14:57
Casuarina spa review
I’ve been coming here for many years . I am always greeted with big smiles and warm greetings.Every now and again a place needs to be refurbished. To describe this place as unclean is most unfair. They are undergoing refurbishment to improve conditions for clients.
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Replies (0)RH
Russel H
1 reviews | Active since Nov 2021
29 Sept 2025, 14:36
Terrible service .
Bought the 2hour luxury spa package on Wikideals got 2 vouchers for me and my wife , I called to make a booking for the friday 26th sept for 3pm for the 2hour package .they confirmed booking .at 5pm the same day of making the booking ,I got a call saying that they will be closed for the whole October ! I asked then what about my coupons as it expires in March 2026 and I work out of the country so il be home again in May . She said they will confirm with a email that il be able to still use the coupons . I then called again in to just try my luck in the week and you guys were open . So I again booked but they said il only get a hour session so now I lose out on the 2 hour package which I paid for . We then went for the 1 hour , was very disappointed. I felt like I was more being Rubbed out like a baby instead of being massaged . My wife said she felt 2 scratches on her head and then they said thank you and left . Will never again book here again .
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Russel H
1 reviews | Active since Nov 2021
29 Sept 2025, 14:36
Terrible service .
Bought the 2hour luxury spa package on Wikideals got 2 vouchers for me and my wife , I called to make a booking for the friday 26th sept for 3pm for the 2hour package .they confirmed booking .at 5pm the same day of making the booking ,I got a call saying that they will be closed for the whole October ! I asked then what about my coupons as it expires in March 2026 and I work out of the country so il be home again in May . She said they will confirm with a email that il be able to still use the coupons . I then called again in to just try my luck in the week and you guys were open . So I again booked but they said il only get a hour session so now I lose out on the 2 hour package which I paid for . We then went for the 1 hour , was very disappointed. I felt like I was more being Rubbed out like a baby instead of being massaged . My wife said she felt 2 scratches on her head and then they said thank you and left . Will never again book here again .
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Replies (0)JW
Juliana W
1 reviews | Active since Sept 2012
26 Sept 2025, 11:37
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at *** throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to *** requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
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Juliana W
1 reviews | Active since Sept 2012
26 Sept 2025, 11:37
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at *** throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to *** requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
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Replies (1)ES
Emile S
1 reviews | Active since Jan 2024
25 Sept 2025, 09:37
Worst experience
If I had the option to give less than 1 star I would have. I bought a deal on Wikideals, trying to make an appointment was extremely difficult, they just never answer the phone. When we eventually got hold of them, the lady that is handling the booking are *********** and that took quite a while to make the booking. The booking was made 3 weeks in advance and when my wife and I arrived at the Spa on the day of our booking, they were closed. No notification, no apology and now we cannot get hold of them again to enquire what is going on. Now we're stuck with a voucher which was not cheap, it will expire in 3 weeks time and we cannot make a new booking. Completely unacceptable.
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Emile S
1 reviews | Active since Jan 2024
25 Sept 2025, 09:37
Worst experience
If I had the option to give less than 1 star I would have. I bought a deal on Wikideals, trying to make an appointment was extremely difficult, they just never answer the phone. When we eventually got hold of them, the lady that is handling the booking are *********** and that took quite a while to make the booking. The booking was made 3 weeks in advance and when my wife and I arrived at the Spa on the day of our booking, they were closed. No notification, no apology and now we cannot get hold of them again to enquire what is going on. Now we're stuck with a voucher which was not cheap, it will expire in 3 weeks time and we cannot make a new booking. Completely unacceptable.
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