JW
Juliana W
Active since Sep 2012
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
53 replies
7 months ago
Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre
ChatGPT You said: Please rephrase: What a disappointment with the Wiki Deal bought for the Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers on Sunday or Monday past to spoil my sister for her birthday tomorrow. We were two who tried to call Casuarina Wellness Centre on 021 419 4700 numerous times this past week with no answer. I called 30 minutes ago and the person that answered the phone informed me that they are fully booked for tomorrow. How is that possible if you were not answering your phones this past week? What a dissapoinyibg experience. I even emailed Wikideals on coupons@wikideals.co.za for guidance, but did not receive a response. What a sad turn out of events that was meant to be a wonderful birthday surprise. ChatGPT said: Here’s a polished rephrasing of your message that keeps it clear, firm, and professional while still showing your disappointment: What a disappointment with the WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). I bought two vouchers earlier this week to treat my sister for her birthday tomorrow. Both myself and another person tried calling Casuarina Wellness Centre on 021 419 4700 several times throughout the week, but no one answered. When I finally managed to get through just 30 minutes ago, I was told that they are fully booked for tomorrow. How is this possible if no one answered calls all week? This has been such a frustrating experience. I even emailed Wikideals at coupons@wikideals.co.za for assistance but received no response. What should have been a wonderful birthday surprise has turned into a very disappointing situation. Would you like me to make it more formal for a complaint letter, or keep it direct and conversational for something like a social media post or review? You said: Please do ChatGPT said: Got it — here’s a more formal complaint version you can use for a letter or email: Subject: Complaint Regarding WikiDeal Purchase – Casuarina Wellness Centre Dear WikiDeals Team, I am writing to express my disappointment regarding my recent experience with a WikiDeal purchased for Casuarina Wellness Centre (The Cape Royale Luxury Hotel). Earlier this week, I bought two vouchers with the intention of surprising my sister for her birthday tomorrow. Unfortunately, despite numerous attempts by myself and another person to contact Casuarina Wellness Centre at 021 419 4700 throughout the week, our calls went unanswered. When I finally managed to get through earlier today, I was informed that the centre is fully booked for tomorrow. This is extremely frustrating, as it was impossible to make a booking earlier due to the lack of response. To add to the disappointment, I also sent an email to coupons@wikideals.co.za requesting guidance but did not receive any reply. What was meant to be a special and memorable birthday surprise has instead turned into a very disheartening experience.
0 replies
9 months ago
Cell C Incompetence
This Happened in April 2025 and well and there we go again ... Once again, my line has been suspended by Cell C. What in heavens name are you thinking. My safety is placed in jeopardy every time you cut my line because of your staffs' incompetence. My debit order does not go off because the wrong bank details have been captured for one of my 3 contracts with Cell C. I have been making payments for this contract, but with no success of reconnection of my line. There have been no challenges with the other two debit orders. Cell c how hard is it to make the link and restore my line with a public apology for your incompetence and for compromising my safety and immediately restore my line.
53 replies
12 months ago
"Nothing Should Stop You | Switch to See" - Please stop all my contracts now Cell C
last week I received a SMS from Cell C to inform me that my line will be suspended as I did not pay my account on 25 March 2025. I called last Thursday, before the easter weekend to find out how this is possible as I pay by debit order. Only to be informed by the call centre agent that THEY omitted to deduct my payment on 25 March 2025, my debit order date, and my line will be suspended until 25 April 2025 when my debit order goes off. No amount of this is not my fault was acknowledged, and my line was suspended. The very sad part is that I have been a client for more than 20 years. Cell C slips up and I am inconvenienced. How is this even acceptable
396 replies
29 months ago
Budget car rwntal: Delayed reversal of the holding deposit
I returned a rental car on 26 November and to date is still awaiting my holding deposit to be released. How long does it take for a holding deposit to be released as I could not see any information related to this in the rental contract (Rental Agreement Number: 885823304). After struggling to get through to the contact number we were informed that the holding deposit will be released in 7 - 14 days. Is this the normal process?
0 replies
29 months ago
Tremendous disappointment and inconvenience experienced
Tremendous disappointment and inconvenience marked our experience with Booking.com, Hotelbeds, and the Pavilion Hotel in Durban on 24 November 2023. As customary, I entrusted our family holiday arrangements to Booking.com, only to discover upon arrival at our Durban destination that our booking had been inexplicably cancelled. To provide context, we had meticulously booked and paid for our flights, accommodations, and excursions in advance, leaving us with a constrained budget for incidental expenses. The booking was made on 28 October 2023, and on 01 November 2023, at 10H13, I personally called the Pavilion Hotel to confirm our reservation. The call was answered by Sedeeka at reception, who directed me to Thandaza in reservations. Thandaza confirmed our reservation, even permitting us to drop off our luggage upon arrival for an early exploration of the city. Our booking confirmation number was 10564506026630140127, with pin 017015. Upon our arrival in Durban, seeking to drop off our bags and explore the possibility of an early check-in at around 9H00, we were shocked to learn that our reservation had been cancelled on 17 November 2023. This left me, accompanied by my two children, stranded in an unfami**** city, as the hotel conveyed their lack of availability. This situation was compounded by the fact that my husband, due to a sudden loss, had to remain in Cape Town. The subsequent challenges and questions I encountered are numerous: 1. Who initiated the cancellation of our booking? 2. Why were we not promptly notified of the cancellation? 3. Why was the paid amount not refunded on the day of cancellation? 4. The repetitive verification process during numerous phone calls was exasperating—why was this necessary? 5. In the face of our distressing situation, why was there a lack of empathy from the involved parties? Regrettably, the Pavilion Hotel failed to exhibit compassion, offering only the use of their phone. Even a simple request for water was met with a suggestion to purchase it at the bar, and there was no gesture of hospitality such as offering a cup of coffee or tea. The receptionist bore the brunt of our frustration, compounded by another family facing a similar crisis. Surprisingly, no member of the hotel management approached us to address or alleviate our stress. I extend my gratitude to Booking.com, Hotelbeds, and the Pavilion Hotel in Durban for subjecting us to heightened levels of stress and anxiety. We were compelled to secure and pay for alternative accommodation, as it became evident that assistance from these entities was not forthcoming. The suggested alternatives from Booking.com were dismissed due to concerns about safety in unfami**** areas of Durban. The following response was received from Deshni Govender, the reservations manager at the Pavilion Hotel: "Good Day Mrs Willemse, Hope that all is well. Please accept our sincere apologies on behalf of the hotel with regards to the cancellation of your booking. I have escalated your e-mail and concerns to the relevant parties as well. The agent with whom you have booked with had exceeded the number of rooms that they are allocated with. At the time off confirming your booking, the booking was still active hence Thandaza confirmed the booking at the time. Unfortunately the agent Booking.Com did not inform you as the booker about the cancellation and refund in due time. This is completely unacceptable and I await feedback from Booking.Com with this regard. We do hope that should you return to Durban in the near future that you will stay at The Pavilion Hotel and help us to redeem ourselves. Please feel free to contact me directly to assist with this. Best Regards" To date I have not yet received answers to my questions as there was no reply from Booking.com and Hotelbeds.
0 replies
51 months ago
POOR CUSTOMER SERVICE AT VODACOM ZEVENWACHT MALL
On 01 June 2021 my son and I went to Vodacom in Zevenwacht Mall to upgrade an existing cellular contract. My son went on his own excursion and I went to Vodacom asking them for their assistance with an upgrade to my existing contact. I was turned away and told to do the upgrade online. I could not believe this and asked my son to go on his own and he was told the same thing. I asked that we both go together and for a third time we received the same response. Please feel free to pull the video footage of what happened in the store that morning to confirm my claim. We left and I asked my son to assist with the online upgrade. Unfortunately he took out a new contract on this day and I ended up being billed for two contracts. Because we were unaware of the mistake we never used any of the benefits that accompanied the new contract other than the device that was delivered to our home. This means that I have been paying a contract for almost 08 months without using any of the benefits. I feel that customer care at Vodacom Zevenwacht Mall should have guided me and my son on the day and we would not have made such a grieve financial error. I also want to express my thanks to the Indian gentleman who informed me on the mistake made when he called in last week to promote a package. Instead of me taking out a new package he used his time to explain exactly how we made the error. Also thank you Noxolo on 0821958 for your excellent online support this morning. A BIG ZERO OUT OF 10 for customer service to the team at Zevenwacht Mall, Kuilsriver
106 replies
61 months ago
Don't "upgrade" your timeshare with Flexi Club without legal representation
Is there any legal process that can be entered into with your timeshare company if you have been "bullied" into cancelling your paid up timeshare and ended up with a newly bonded timeshare? Our paid up timeshare is just gone. We asked how we can cancel the exiting timeshare and was told that we have to pay off the bond. I will never again take out any timeshare with Flexi Club without having the documents reviewed by a lawyer.
53 replies
126 months ago
Misleading communication! Read the fine print
My two daughters decided to go on holiday in Durban from 25-31 December 2015. I saw an add of booking dot com advertising a room at Avilla Guesthouse in Westville, Durban for R5700. It was a room with twin beds. The add was for the room and not per person thus I was not concerned when I saw that only one name appeared on the booking confirmation and I realize know that i should have read the finer print but did not as my assumption was that the two beds would accommodate them as I booked a room. They however have a link on the booking confirmation that tells you that the room is for one person only. Yesterday I was advised that I will have to pay R5700 for each of my daughters for their stay at the guesthouse as I was billed for a second time and decided to follow up with a call. This means that I have to pay a total of R11400 for the two girls while we are Procard members and at that time my quotation at a Protea Hotel in Durban was at R14000. I thus jumped at the offer this that was on discount from more than R8000 to R5700. Now I am in a catch 22 situation as their tickets are booked and paid for and now I cant afford to accommodate both girls. What a disaster.
0 replies
126 months ago
Misleading communication! Read the fine print
My two daughters decided to go on holiday in Durban from 25-31 December 2015. I saw an add of booking dot com advertising a room at Avilla Guesthouse in Westville, Durban for R5700. It was a room with twin beds. The add was for the room and not per person thus I was not concerned when I saw that only one name appeared on the booking confirmation and I realize know that i should have read the finer print but did not as my assumption was that the two beds would accommodate them as I booked a room. They however have a link on the booking confirmation that tells you that the room is for one person only. Yesterday I was advised that I will have to pay R5700 for each of my daughters for their stay at the guesthouse as I was billed for a second time and decided to follow up with a call. This means that I have to pay a total of R11400 for the two girls while we are Procard members and at that time my quotation at a Protea Hotel in Durban was at R14000. I thus jumped at the offer this that was on discount from more than R8000 to R5700. Now I am in a catch 22 situation as their tickets are booked and paid for and now I cant afford to accommodate both girls. What a disaster. What do I do now?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)