Pathetic Service from waitress .....attempts to double charge the bill

I sat with my family at the Cafe Rousseau at clearwater mall. The service received was extremely unprofessional. The waitress ignored us and we had to beg to receive our bill. When the bill came the waitress took our payment and attempted to double debit the amount on the bill. We had to open the banking app to show that we had made the payment and our account was debited....the manager was called over as the mschine refused to process the payment again ...after 5 minutes of remonstrating the manager finally agreed that the payment had indeed gone through....this after having slip printouts strewn across our table... is this how Cafe Rousse treat their customers... that experience will make it extremely difficult to consider Cafe rousse over jessicas and other like establishments in the mall.