RN
Richard N
Active since Oct 2018
15
Reviews
0
Industries
Reviews
15 reviews23 months ago
Mcdonalds Westgate - Putrid and rotten Contents in Coffee Box
I ordered a coffee box from your westgate branch in johannesburg. The order was delivered by ubereats (Cliff Austins). I received the box with the tap not exposed as expected so I had to open the box to access the tap. Upon opening the box I noticed the contents were less than expected and the valve had residue on it from apparent previous use. I opened the valve and was met with an extreme putrid smell. The contents of the bag were found to completely putrid and rotten with an unbearable smell. THIS POSES AN EXTREME SAFETY RISK TO CUSTOMERS. I have retained the coffee box and will report further to sanitary authority. This has unfortunately become expected from service establishments but risking customers safety is unfortunately not something that can be taken lightly.
0 replies
23 months ago
User account locked - 4 days now.
User Account is locked since Thursday and I have contacted the support call centre 3 times and have been told I am in a queue. Despite telling the agents I was mid stream through a transaction when this issue arose. We are now on day 4 of the account being locked. This is ridiculous , I am considering just closing the account. As thing stand I will never suggest or propose mobicred to anyone. It simply has the worst service and responsiveness of all the providers out there.
53 replies
28 months ago
Pathetic Service from waitress .....attempts to double charge the bill
I sat with my family at the Cafe Rousseau at clearwater mall. The service received was extremely unprofessional. The waitress ignored us and we had to beg to receive our bill. When the bill came the waitress took our payment and attempted to double debit the amount on the bill. We had to open the banking app to show that we had made the payment and our account was debited....the manager was called over as the mschine refused to process the payment again ...after 5 minutes of remonstrating the manager finally agreed that the payment had indeed gone through....this after having slip printouts strewn across our table... is this how Cafe Rousse treat their customers... that experience will make it extremely difficult to consider Cafe rousse over jessicas and other like establishments in the mall.
129 replies
29 months ago
Rotten Pizza being served. PANAROTTIS (FERNDALE) BRIGH****ER COMMONS.
Took the family to panarottis at the brigh****er commons centre. We had eaten there before and thought we would return , but on this occasion we were in for a horrible experience. We ordered 2 pizzas , the first one (panarottis special) seemed OK, but the other pizza ordered from the mmeaty variety was found to have a extremely off taste. None of us could even swallow due to the off taste. We then smelled the pizza closely and the ribs smelled completely rotten. We sent the plate back and the manager came to our table with a smile on her face asking what had happened. My wife had just observed the kitchen staff all having a laugh at the returned dish before chucking the pizza in the bin. The manager could not give us a reason for the putrid taste of the pizza. Another more senior manager was summoned and came to try and calm things down. We observed more of the waiters and waitrons laughing as we asked for an explanation of what had taken place. The manager stated that they do not quality check the food as they "are not allowed to eat from customers plates" We brought to his attention how the waiters and waitrons had laughed at our frustrations and advised he would look into the matter.......Eventually we paid the bill and I have decided to escalate the matter so that headquarters is aware of how their establishments are being run. My son actually went to the bathroom to throw up after having taken one bite of this "rotten" pizza. Can someone please look into the lack of quality assurance before someone gets severe food poisoning from the food being served there. This happened at the Panarottis Brigh****er commons on Saturday the 18th of November at around 14h00. The manager summoned to try and assist in calming things was managing both the spur across the way and the panarottis.
0 replies
33 months ago
Account Locked - No one getting back to me .
My Account is Locked and I am unable to sign in. This is causing a big inconvenience. I have had some consequences as a result of this. The service levels are very dissapointing. Can someone sort this out urgently please. ??
0 replies
41 months ago
Assistance was food ...
Assistance was food and quick....responder said he would be 10 mins and he took exactly that. Call agent (Ndibhuwo) was also great and very helpful and professional.
60 replies
42 months ago
Rude, Pathetic Service, Stole my money....Makro Have no clue of customer Service.....they drove away with my product which I paid for and I still have no communication from anyone.
I just had the worst service experience I ever thought I could experience from Makro and their delivery/ courier company (Wumdrop). I bought a pool table and a patio umbrella (cantilever) from the strubens valley branch on Saturday the 22nd October 2022. I paid for everything in store and was told delivery would take place on the Sunday. The lady that sold us the items stated that maybe she should put 2 delivery dates as the guys who do deliveries are sometimes "babalaas " on a Sunday.....lol....I should have taken a hint from this statement .... Anyway, no delivery on the Sunday and on Monday I went to the store to check up on things.....I was referred to the online department and a guy by the name of Moses told me the stuff was on the bakkie and they were on their way to deliver...... This was great responsiveness and up until this point everything seemed good ..... I had to get keys from my co tenant so I did admittedly arrive a little late and the guys waited about 15 odd minutes for me to get back with the keys. Upon arrival I showed the guys where they should put the pool table (down one flight of stairs). Moses told me they cannot do that and that the pool table is too heavy to carry ... WHAT FOLLOWED WAS A DISGRACE.......Moses and his team proceeded to make calls up and down , presumably to their colleagues at the depot whilst taking pictures of the stairs and telling me to find people to put the pool table where I wanted it as they could not. I proceeded to get hold of customer care and was punted from pillar to post with no one being able to assist me....WAS TOLD A CHANTELLE WOULD GET BACK TO ME.....THIS NEVER HAPPENED...... After N hour of standing around waiting.....they just loaded up the pool table and left......I am now left without the product that I have paid for....... And no communication from Makro whatsoever.......THIS is absolutely a joke.....I paid for a product ...and they come to waste an hour of my time only to drive away with the product which I have paid for...... Makro are in the business of just taking people's money and treating household consumers as ifnthey are doing us a favour......we are paying customers and we are paying to receive product and service...you cannot uncouple the 2. You are slowly becoming a glorified warehouse operation with no notion of customer service....... I will Never ......NEVER , ever again be spending my money with you ....and anyone I know will hear about this. YOU ARE SERIOUSLY MISTAKEN IF YOU BELIEVE YOU HOLD A MONOPOLY IN THE WHOLESALE SPACE AND CAN TREAT PAYING CUSTOMERS LIKE YOU DOING THEM A FAVOUR
133 replies
49 months ago
Great support and customer service.
Really fantastic service for a dealership. I opted to proceed with my own finance. This turned out to be to my own peril as There were a comedy of errors that ensuedin the completion of the deal and consistent miscommunications which Lisacars really endeavoured to clear up for me. The service received from Craig and Daureth was great. They liaised with the bank and made efforts to ensure the deal went through.
0 replies
49 months ago
Gross Negligence - Account Changed on the bureau from Paid up to Open and Current.
I am extremely upset and irate now. Considering punitive action. I raised a query with FNB regarding a duplicate account tracking the same debton the credit bureau. I had succesfully exited debt review and received my clearance and all the bureau updates so I was in the process of investigating and cleaning up my credit data. I liaised with Sheila Chiloane who in turn esclated this to the FNB ITC department to handle. Sheila was only an intermediary in all of this so I do not put any blame on her. In my submission I stated that the original account 4 000 059 378 886 be retained and the duplicate account be expunged. I was told by someone from FNB ITC depatment that the new legal account was merged with the old account and as such they had to retain the duplicate account and remove the original account. I accepted this assertion. What happened next is nothing short of Criminal. I was declined on credit and decided to investigate the reasons as the reason was stated as non settlement. I was completely confused. So I checked once again on the bureau and it appears that due to whatever updates were done this FNB account is now reflecting as open and current. No less with a Balance of R46140. This is severely impacting my credit standing as I have settled this in full but still have this account as Open and current. (Acc # 4 000 503 639 276) I had attached my paid up letters and it is completely prejudicial that this is reflecting as open and current after I made full payment and settlement in order to be issued my clearance in the first place. A month ago this account was correctly reflecting as Closed and Paid up. So the updates seem to have caused the account to reflect as open and current. The Impacts here have been dire. My initial request was to have the original account left on the bureau and this newer account removed and I made this request to avoid issues of this nature where incorrect and prejudicial data is left on the bureau. However I am now considering punitive damages here as I have now had credit declined as a direct result of this. As a matter of urgency can this incorrect data be removed accordingly please. I am extremely disappointed and I am not sure if the fault here is on the bureau side but I need these incorrect details removed ASAP. I am incurring damage as a result of this action by FNB. This is totally unnaceptable. FNB WHAT DO YOU HAVE TO SAY ON THIS MATTER?
159 replies
49 months ago
Gross Negligence - Customer Prejudice - FNB Acc # 4 000 503 639 276 Erroneously updated to Open and Current with a nonsensical Balance.
Good Day, I am extremely frustrated and considering punitive action. This is my 3rd rant regarding Experian in the space of 3 Months. That has to be a record. I was declined on credit and decided to investigate the reasons as the reason was stated as non settlement. I was completely confused. So I checked once again on the bureau and it appears that due to whatever updates were done my FNB account which I had previously queried as a duplicate is now reflecting as open and current. No less with a Balance of R46140. I have submitted my Paid up letters numerous times now to the bureau and I was cleared from Debt review with the same documentation. So why all of a sudden is this account now Open and current. This is severely impacting my credit standing as I have settled this in full but still have this account as Open and current. (Acc # 4 000 503 639 276) Attached are my paid up letters and it is completely prejudicial that this is reflecting as open and current after I made full payment and settlement in order to be issued my clearance. The Impacts here have been dire. My original request was to remove this account which I considered as duplicate and it was stated that this was a new account created by FNB to track payments as part of debt review. I paid this account up in full and was issued my clearance and removed accordingly from debt review on the bureaus however to my horror it appears the debacle has gotten worse with this account now being updated to Open and current. I am now considering punitive damages here as I have now had credit declined as a direct result of this. This is of no fault of my own. How can I or anybody for that matter as the customer be accepting of consistently being at the mercy of such poor service and abuse from Experian Credit Bureau. We strive to keep our accounts up to Date and to settle accordingly and the very least we expect is that the Bureau keeps up with our Account conduct and maintains accurate detail. As a matter of urgency can this incorrect data be removed accordingly please. I am extremely disappointed and I am not sure if the fault here is on the bureau side but I need these incorrect details removed ASAP. Acc# 4 000 503 639 276 There was another duplicate account for this debt since removed - Acc 4 000 059 378 886. (See my previous review) The impacts here are matarial in nature and I cannot understand how mistakes like this continue to happen at Experian credit bureau. Please get back to me ASAP on this.
424 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
2 (13.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (80%)