1 reviews | Active since Member
Went for supper a few weeks ago at Golden Horse, PMB, and we were shocked by how this place has deteriorated in both food quality and service. The waitresses are disinterested and slow….we waited ages for our drinks and food. We were left unattended and many times we saw the staff hanging around talking amongst themselves rather than coming to our table. The food was a huge disappointment as the burger I ordered was pretty much a plated McDonalds meal. The burger was also the wrong meat that I had ordered, but since it came so late, I let it go. **The big shocker was our bill. The waitress graciously reminded us about using our Tsogo Sun card for a 10% discount, and interestingly, she kept the slip, to which we added a 10% (undeserved) tip. Once home, we realised that the Member discount was NOT credited to us, which makes her tip DOUBLE the amount at the end of the day. This was extremely crafty, and appears as a clever way to get a 20% tip. When we returned to question this the next day, we were told nothing can be done and the manager had left. We were promised he’d contact us, and to this day we have not heard from him. I do not recommend this place.