CAFFELUXE DUO COFFEE MACHINE - BAD SERVICE

I was the lucky winner of a Duo Coffee machine and a gift pack containing various coffee pods in a competition run by Caffeluxe themselves in October 24. I was excited at the prospect of owning a dual Machine that could take Nespresso as well CafeDolce pod... or so I thought up until yesterday.

I was using the machine to make our morning coffee when it abruptly decided not to work anymore. The adapter I was using for the CafeDolce pods became stuck in the machine and no amount of effort could loosen it. I contacted Caffeluxe Cape Town and explained to them what the situation was and that the unit was only about 6 months old. They seemed utterly disinterested in what in what I had to say and told me that they do not take in any used Machines and proceeded to direct to a repair agent near me. They evidently have a 7-day return policy, meaning you have 7 days from receiving your coffee machine to request a return. The machine must be unused and in its original packaging to be eligible for a return. Used machines cannot be returned unless they are faulty or broken. I presume this must be done all at the customers cost.

And so it seems that they do not have a warranty on their units. I live in Mossel Bay and to send it back by courier is going to cost an arm and a leg. And so it's back to my old trusted Nespresso machine which has served me faithfully for years.

As much as I think the dual feature on the Caffeluxe machine is advantageous, I would not recommend this machine simply because of the lack of a Warranty or back-up service should anything go wrong. There are much better machines out there, maybe a bit more costly but the end worth it.