ES
Eric S
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews12 months ago
CAFFELUXE DUO COFFEE MACHINE - BAD SERVICE
I was the lucky winner of a Duo Coffee machine and a gift pack containing various coffee pods in a competition run by Caffeluxe themselves in October 24. I was excited at the prospect of owning a dual Machine that could take Nespresso as well CafeDolce pod... or so I thought up until yesterday. I was using the machine to make our morning coffee when it abruptly decided not to work anymore. The adapter I was using for the CafeDolce pods became stuck in the machine and no amount of effort could loosen it. I contacted Caffeluxe Cape Town and explained to them what the situation was and that the unit was only about 6 months old. They seemed utterly disinterested in what in what I had to say and told me that they do not take in any used Machines and proceeded to direct to a repair agent near me. They evidently have a 7-day return policy, meaning you have 7 days from receiving your coffee machine to request a return. The machine must be unused and in its original packaging to be eligible for a return. Used machines cannot be returned unless they are faulty or broken. I presume this must be done all at the customers cost. And so it seems that they do not have a warranty on their units. I live in Mossel Bay and to send it back by courier is going to cost an arm and a leg. And so it's back to my old trusted Nespresso machine which has served me faithfully for years. As much as I think the dual feature on the Caffeluxe machine is advantageous, I would not recommend this machine simply because of the lack of a Warranty or back-up service should anything go wrong. There are much better machines out there, maybe a bit more costly but the end worth it.
0 replies
46 months ago
SHODDY AFTERSALES SERVICE & RETURNS POLICY
Being a regular customer of TakeAlot, I decided, much to my regret now, to give Everyshop a try. I ordered and paid for a Samsung Microwave oven which then took another good 8 days for delivery to happen with almost no communication from either Everyshop or their courier company as to when delivery would take place. This item came with a 2 year manufacturers warranty and an extended 10 year warranty against rust. After 1 month, we noticed that rust had indeed begin to show inside the cavity clearly indicating a defect in the manufacture.This is where the wheels really came off. We immediately logged a complaint through Customer Care on their website. They duly arranged for the unit to be collected and returned to their wharehouse. It Has now been almost 3 weeks since first reporting the problem, and am no closer to getting a replacement unit. I have made numerous calls & emails to them in this regard only to be told that the matter is receiving attention. The unit has now been sent back to their supplier for assessment and they have another 21 working days in which to do this. This in effect means another month of waiting before the a possible outcome is reached - a potential 7 weeks in total. So this is where I am at - No microwave, No clear idea when I am likely to get a replacement and Out of pocket to the tune of R1899. Stick to the tried & tested like Takealot or stores like Game. Any possible Saving there might be on Everyshop is not worth the headaches of dealing with them. STAY CLEAR.
268 replies
59 months ago
No Delivery, No Refund
What a disappointment! Despite some negative reviews, I decided to give Thomas Rundell, the owner of "tyres.co.za" the benefit of the doubt and placed an online order for 4 tyres for my car. However, before doing this, I first confirmed with him that they indeed had stock of the tyres I needed. I then placed this order together with payment on Tuesday 8/6 with the undertaking from him that I would receive delivery by Friday 11/6. It has now been 10 days since and still nothing. After numerous whatsapp messages and emails in this regard, and numerous undertakings from him, I still don't have any tyres and am out of pocket in the amount of R2946. As an alternative, I have requested him to process a refund if he is unable to supply but this has also fallen on deaf ears. So what now, what do I do now? I am a pensioner and do not have funds to buy tyres elsewhere. Its looks to me as if my faith in him has been completely misplaced. It breaks ones heart when ones trust in your fellow South Africans is abused like this. Now we are left with no choice but consider other courses of action to try and recoup our losses. I am really really disappointed and very sad that it has come to this. I was really under the impression that Thomas Rundell is a honourable business man and his tyre company was run with sound and honest business principles. Seems like I was completely wrong. Pity!
0 replies
67 months ago
Great Service
We needed a beautiful bathroom mirror to be trimmed by 2cm on all sides or else we would have to throw it away. Went to a number of the bigger glass companies in Mossel Bay but none were prepared or willing to do the job for us. Eventually we ended up at Glas 4 U as our last hope. The owner was a little hesitant at first but agreed to do the job. He did the cutting himself as he did not want to leave the responsibility to anyone else ... and he did a great job. The mirror was saved. What great service, I would recommend them to anybody.
0 replies
68 months ago
EXCELLENT SERVICE
<div>Recently bought a number of items needed for my Suzuki SX4 next annual service. It is the first time that I have used them and I was very pleasantly surprised at the level of service I received. Not only were their prices very good but the whole transaction was quick and efficient. Ordered and paid for the goods and received delivery 3 days later in Mossel Bay. The only minor negative I have is that they did not carry all the items needed for the service and had to source these elsewhere. Will definitely make use of their services again.</div>
53 replies
68 months ago
DEPOSIT RIPPOFF
I have been a fairly regular customer at the Blue Bottle Liquors outlet in Heiderand Mossel Bay, firstly because it is the closet outlet to my house and also, I like to give my support to the local businesses in my area. This is however about to change. I frequently buy Lion beer in quarts (750ml) from them and included in the price is an amount of 90c for the deposit on the bottle. But I have only now realised that when I return the empty bottles for fresh stock, I am only refunded at 60c per empty. I took this up with owner/manager only to be told, in no uncertain terms, that he keeps back the difference of 30c to cover his labour, handling and storage costs. This basically pushes up the price of the product and in so doing negates some of the advantages of buying beer in quart bottles. Now I understand this practice may not be against the law but I really do take a dim view of this. I believe a deposit is exactly that, one pays an amount and then this gets refunded the full deposit when the obligations are met. What makes this worse, they dont inform one of this when buying the product nor could I see any written notice to this effect on display anywhere in this store. To me this is just bad business practice on the part of the owner and an indication that making profit is more important than fair trade. If they are going to continue doing this, maybe they should consider not selling product in containers that involve deposits of any kind. I am certainly not going to support them anymore and I suggest others buy their beer elsewhere.
53 replies
78 months ago
PRICE LOCK OVERCHARGE
I signed up for a 2year pricelock agreement in February 2018 for R959 per month and together with a monthly insurance premium of R35 on he decoder, the total came to R994 (account no. 5774004).. For almost 18 months evrything went smoothly, every month the correct amount of R994 was deducted from my account via debit order. Then all of a sudden in September 2019 everything changed, Without any explanation, an amount of R1216.42 was debited to my account - over charge of R2222. On 16 September, I contacted DSTV Customer Care in this regard and was told that the matter would be escalated to the relevant department and that the amount would be reflected as a credit on my next months bill. But no such luck, next month came along and not only was the credit not processed but I overchrged again with R64 - an amount of R1058. Again I phoned DSTV Customer Care on 17 October only to be told again that the matter would be escalated to the Price Lock department for resolution. Today I contacted them to get an update on this issue only to learn that nothing has as yet been done. The consultant infact advised us to contact the Price Lock department ourselves via their SMS line to sort the matter. The lady informed us that she only deals with new business and we should phone their Price Lock Billing department. She provided their supossedly phone contact numbers but this turned out to be a fax line. So what now, where do I go from here? I am totally frustrated with DSTV and their so called customer care(less). So much for their "No price increase for 24 months". Cant wait for my price lock contract to end next year, will definitely not be renewing.. Just don't trust them anymore, they just do what they want whenever they want to.
222 replies
86 months ago
PARCEL STUCK AT THE JHB INT MAIL CENTRE (HUB) FOR 3 1/2 MONTHS
I ordered some stuff from Banggood.com on 24/10/2018 and according to the parcel tracking no RY ********** 29SG, it was despatched a week later on 01/11/2018. The parcel arrived in South Africa on 08/11/2018 and was received at the JHB INT MAIL CENTRE (HUB) on the 14/11/2018 ..... and its been there ever since. On the 05/01/2019, the parcel tracking info shows it as being in transit. It is now almost 3 months down the line and I just cant help wondering how long it takes to get to the final destination in the Western Cape. The parcel took 1 week to arrive here from overseas and 3 1/2 months later it still has not been delivered. What is going on ... it is no wonder our GPO is in such a mess!!!
0 replies
100 months ago
WAITING 5 WEEKS FOR CELLPHONE UPGRADE
Telkom Mobile ran a series of special deals in December as part of their "12 Deals of Christmas" promotional program. On the 24/12, I applied for one of these special deals as an upgrade to my existing contract at their outlet in Mossel Bay only to be told that they did not have stock of the particular handset i.e. Samsung J5 Prime. They did however place an order in the system, No. ********** 89A. It is now almost 5 weeks since the order was placed and have still not received anything. I have been to the Telkom Mobile outlet and also phoned the Telkom Helpline 10213, without success. So where to now, who can accually tell me whats going on?
105 replies
123 months ago
EXPLORA DEBACLE
We had a HD PVR unit installed at home. After a long deliberation we decided to upgrade to the Explora option on their R899 p/month offer. BIG MISTAKE. The Explora unit (SC 1035325278, Unit S/No. P600816465) was delivered to our house on 07/03/2106 and installed the next day. Our previous HD PVR (SC 41381795909, Unit S/No P400113389) unit was installed as Extraview in our bedroom. Everything worked perfectly for 2 days and then all went pear shaped.. We kept on getting E16 error message. After numerous calls to the DSTV Call Centre and with the help of the service agent, we managed to get the signal restored. The problem now is that DSTV, have for whatever reason, registered a second Explora unit against my name. And of course their now appears to be an additional monthly charge because of this. We have never owned, purchased or been given a second Explora unit nor have we ever applied for a second DSTV Premium package. We have sent e-mails to DSTV in this regard but as yet no response (Ref Nos. 7628356,7628357 & 7625196). Also numerous phone calls to their Call Centre have produced the same results - escalation of my request to whoever and promises of call backs. STILL NOTHING!
75 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
6 (42.857142857142854%)
1 Star
5 (35.714285714285715%)