So disappointed in after sale service

Very bad experiece

I have ordered from them twice before this. No issues.

This last order was a mess. I ordered 3 1kg bags of coffee and a machine descaler. Quick delivery, but unfortunately when I opened the box, the descaler spilled all over the one bag of coffee beans. The whole bag smells of descaler and the beans were soiled in the process.

I have sent them an email and wrote a message on facebook messenger, asking what the process will be (refund or will they be sensing a new bag of beans) NO ANSWER. When I left a review on their facebook page, it was deleted.

So disappointed. The beans are really tasty and the descaler is well worth the money but with this poor after sale services I will not support them and I will not be recommending them to any of my coffee snob friends anymore.