Breaking the law and verbal abuse

Dropped a bike off and asked them to send me a quote on bearings.<br> <br> 3 weeks later I called them to find out why it was taking so long to get a quote.<br> <br> They very rudely told me that had called once and that I needed to come fetch the bike or be charged a daily fee. I received not even a message to contact them.<br> <br> I went to fetch the bike and said I was happy to pay but I would like to complain that I was not contacted or quoted.<br> <br> The front desk man broke into what can only be described as verbal abuse. An unimaginable customer experience. Shocked, I then asked to speak to his manager.<br> <br> The manager comes out and then joins in the abuse. He starts ranting on about irrelevant topics like \I don't fix toys so you are lucky we even did this job\" and \" \"I run 3 bike shops and you don't tell me how to run my business\".<br> <br> I asked him a direct question: \"It is illegal to go ahead on a job without quoting the customer. Do you respect the law, yes or no\". He said: \"No\".<br> <br> The most unbelievable and horrific experience of customer service I have ever experienced. I felt like I was confronting gang members on a bad deal.<br> <br> Horrific and illegal."