CC
Caledonion Cycles
Unclaimed Business
CC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 Sept 2019, 13:09
blame it on your son
Bought a bicycle afew years ago from game.so he charge me for tuning the gears which was R145.but he tells me it needs a full service,which costs R350which includes tuning the gears,because is son was working what a lot of bull ****.he is the owner of the shop he must take responsibility.wont go back there again
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Anonymous
1 reviews | Active since Jan 2020
13 Sept 2019, 13:09
blame it on your son
Bought a bicycle afew years ago from game.so he charge me for tuning the gears which was R145.but he tells me it needs a full service,which costs R350which includes tuning the gears,because is son was working what a lot of bull ****.he is the owner of the shop he must take responsibility.wont go back there again
0
Replies (0)JM
Jean-Claude Malengret
1 reviews | Active since Jan 2020
7 Mar 2016, 08:34
Breaking the law and verbal abuse
Dropped a bike off and asked them to send me a quote on bearings.<br> <br> 3 weeks later I called them to find out why it was taking so long to get a quote.<br> <br> They very rudely told me that had called once and that I needed to come fetch the bike or be charged a daily fee. I received not even a message to contact them.<br> <br> I went to fetch the bike and said I was happy to pay but I would like to complain that I was not contacted or quoted.<br> <br> The front desk man broke into what can only be described as verbal abuse. An unimaginable customer experience. Shocked, I then asked to speak to his manager.<br> <br> The manager comes out and then joins in the abuse. He starts ranting on about irrelevant topics like \I don't fix toys so you are lucky we even did this job\" and \" \"I run 3 bike shops and you don't tell me how to run my business\".<br> <br> I asked him a direct question: \"It is illegal to go ahead on a job without quoting the customer. Do you respect the law, yes or no\". He said: \"No\".<br> <br> The most unbelievable and horrific experience of customer service I have ever experienced. I felt like I was confronting gang members on a bad deal.<br> <br> Horrific and illegal."
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Jean-Claude Malengret
1 reviews | Active since Jan 2020
7 Mar 2016, 08:34
Breaking the law and verbal abuse
Dropped a bike off and asked them to send me a quote on bearings.<br> <br> 3 weeks later I called them to find out why it was taking so long to get a quote.<br> <br> They very rudely told me that had called once and that I needed to come fetch the bike or be charged a daily fee. I received not even a message to contact them.<br> <br> I went to fetch the bike and said I was happy to pay but I would like to complain that I was not contacted or quoted.<br> <br> The front desk man broke into what can only be described as verbal abuse. An unimaginable customer experience. Shocked, I then asked to speak to his manager.<br> <br> The manager comes out and then joins in the abuse. He starts ranting on about irrelevant topics like \I don't fix toys so you are lucky we even did this job\" and \" \"I run 3 bike shops and you don't tell me how to run my business\".<br> <br> I asked him a direct question: \"It is illegal to go ahead on a job without quoting the customer. Do you respect the law, yes or no\". He said: \"No\".<br> <br> The most unbelievable and horrific experience of customer service I have ever experienced. I felt like I was confronting gang members on a bad deal.<br> <br> Horrific and illegal."
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