NO FEEDBACK

Subject: Complaint Regarding Poor Service and Broken Calgan Recliner Lounge Set

I am writing to express my extreme dissatisfaction with the service I have received from House and Home Cape Gate in connection with my recent experience regarding the Calgan Recliner lounge set purchased from your store less than a year ago.

My frustration stems from the fact that after encountering issues with the Calgan Recliner lounge set, I reached out to your staff, specifically Morne, Kasie and Sam, who informed me that the supplier had approved a complete replacement of the set. While I appreciated the initial resolution, my dissatisfaction escalated when I was informed that I needed to choose another lounge set due to the unavailability of stock for the one originally purchased.

This situation is highly inconvenient, and I find it unacceptable that, as a customer, I am being asked to bear the burden of House and Home Cape Gate's inability to provide a timely replacement. Furthermore, I was informed that an alternative color is available, but I would be required to pay the difference. This additional financial demand is both unexpected and unjust, considering the circumstances surrounding the initial purchase and the subsequent defects in the product.

Compounding my frustration is the realization that the remainder of my warranty period is running out. This leaves me in a precarious situation where, without a suitable replacement and given the broken state of the Calgan Recliner lounge set, I will soon be left with a non-functional furniture set and no warranty coverage.

I urge House and Home Cape Gate to rectify this matter promptly. I expect a resolution that does not place the financial burden on me, the customer, for an issue that is clearly the result of a product defect. As a loyal customer, I trust that House and Home Cape Gate values its customers and will take the necessary steps to rectify this situation promptly.

I appreciate your immediate attention to this matter and look forward to a swift resolution. Please contact me at 066 239 8416 or jamieleepretorius9@gmail.com to discuss the steps that will be taken to address this complaint.

Sincerely,

Jamie-Lee