Utterly disgusted

If there was a 0, I would choose that. Bought a 7-piece lounge suite through a reputable chain store in September 2024. It was delivered by the delivery people they choose and set in storage, where it has never been unwrapped or touched. I eventually had it moved out of storage this past weekend, looking at it for the first time since purchasing it, only to find the fabric is torn in one of the couches. I reported it on the same day of unwrapping it, only for my request to be declined, because clearly this company does not responsibility for faults on their part, as clearly seen in all the reviews thus far. What a disappointment and utterly disgusted. I hope this review saves other potential customers from going through the same thing from this company.