Second time unlucky with ****py burned chicken

Regretfully we went to the Cresta branch for lunch. We ordered pizzas, a chicken meal and prawns. The chicken was burnt bitter and I ate it as I was hungry. This was my second visit to the same branch and on both occasions I was served burnt ****. That put a bitter taste in my mouth to put me off the franchise as a whole. I could never set foot there as I feel that my first complaint fell on deaf ears. Your food is very underwhelming and I feel a fast food joint serves better food than Calistos Cresta