NO CARE FOR CLIENTS!!! So disappointed!

Utterly disgusting to say the very least!

My sister is very sick and needs an urgent surgery. All documents have been submitted to pre-authorization on 15 July early morning already. No response for more than 24hours. Afther that, she called to follow up on her case just to be very disrespected by the consultant.

The consultant asked for doctor’s motivations, which was provided by my sister, stating from the nominated GP and from the specialist that the surgery is urgent and time sensitive. Again, no feedback and had to call in to follow up again.

My sister tried to call more than 7 Network Drs which were NOT available to assist her and ended up going to the closest available specialist in the area after being referred to by the nominated GP.

The surgery needs to happen on Monday. Bonolo Nong sent her around in circles, giving her severe stress after being already very sick, just to phone her 3PM FRIDAY AFTERNOON to tell her the claim is denied AFTER: - my sister tried to get in with 7 network Doctors, none being available - after she submitted all required motivations as to why this surgery is urgent and time sensitive - after she stated on email that she will be liable for funds in excess of Network Drs rates - after she submitted reports showing the danger her health is in - after being treated like a ******** by Bonolo Nong saying things like “submit a letter to show how you going to pay”, “go to a Dr in Acardia”, insinuating “this cant be that urgent”. This is a procedure a GYNAECOLOGIST needs to perform and she suggests that my sister needs to go to any Dr in an unsafe area as a woman not even being given enough time to do her due diligence on a Dr. - my sister asked CAMAF consultant and Bonolo several times to speak to a manager which she was never granted an opportunity to do. She is still waiting for some manager to phone her.

So what is she supposed to do on a Friday afternoon with this feedback that it is denied? How is she supposed to make a plan now and over the weekend to get funds to get this urgent surgery done?

This matter has been treated with so much insensitivity and lack of competence! And this to a patient that is ill! This only suggests that CAMAF has no care for their members and that It is all about money. This is inhumane and really disgusting and disappointing.

I will also stop being a CAMAF member asap.