MP
Maryke P
Active since Apr 2014
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
SHOCKING AND PATHETIC SERVICE!
I have returned a Swan 12kg table top ice maker on warranty. When I got it back the machine was sodamaged and I got NO feedback as to what was wrong, whether it was fixed - nothing! The product was dented, wet, very bad smell to it (it was probably wet and closed for a very long time) extremely dirty and scratched. I sent Takealot an email to share my dissatisfaction with the return of the product. When I sent it back on warranty the product was so to say new as I look after my things! The responding email confirmed to say I should go ahead and return the product again after I shared pictures with them, which I did. It has been 6 weeks since and I still dont have an ice maker, I dont have refund, nothing! Everytime I'm doing a follow up the response is either "we dont have an ETA" or "Thank you for your support" and they have been asking for THE SAME IMAGES THREE TIMES! How on earth is this service to bad?? Is this some new money making scheme? I don't want a damaged product back! This was an expensive machine which was very well looked after until it got to the supplier and now I, whom paid for it, a very loyal Takealot customer, am being penalised for it. Why? No constructive feedback, no ETA, no nothing? This is just unacceptable!
0 replies
9 months ago
NO CARE FOR CLIENTS!!! So disappointed!
Utterly disgusting to say the very least! My sister is very sick and needs an urgent surgery. All documents have been submitted to pre-authorization on 15 July early morning already. No response for more than 24hours. Afther that, she called to follow up on her case just to be very disrespected by the consultant. The consultant asked for doctor’s motivations, which was provided by my sister, stating from the nominated GP and from the specialist that the surgery is urgent and time sensitive. Again, no feedback and had to call in to follow up again. My sister tried to call more than 7 Network Drs which were NOT available to assist her and ended up going to the closest available specialist in the area after being referred to by the nominated GP. The surgery needs to happen on Monday. Bonolo Nong sent her around in circles, giving her severe stress after being already very sick, just to phone her 3PM FRIDAY AFTERNOON to tell her the claim is denied AFTER: - my sister tried to get in with 7 network Doctors, none being available - after she submitted all required motivations as to why this surgery is urgent and time sensitive - after she stated on email that she will be liable for funds in excess of Network Drs rates - after she submitted reports showing the danger her health is in - after being treated like a ******** by Bonolo Nong saying things like “submit a letter to show how you going to pay”, “go to a Dr in Acardia”, insinuating “this cant be that urgent”. This is a procedure a GYNAECOLOGIST needs to perform and she suggests that my sister needs to go to any Dr in an unsafe area as a woman not even being given enough time to do her due diligence on a Dr. - my sister asked CAMAF consultant and Bonolo several times to speak to a manager which she was never granted an opportunity to do. She is still waiting for some manager to phone her. So what is she supposed to do on a Friday afternoon with this feedback that it is denied? How is she supposed to make a plan now and over the weekend to get funds to get this urgent surgery done? This matter has been treated with so much insensitivity and lack of competence! And this to a patient that is ill! This only suggests that CAMAF has no care for their members and that It is all about money. This is inhumane and really disgusting and disappointing. I will also stop being a CAMAF member asap.
0 replies
27 months ago
Chas Everitt Menlyn - no service at all!
If I could give a minus rating I would. My mother bought a house through agent Nicola Zwennis at Chas Everitt Menlyn. Can't even say it is "worse service" cause there are and were no service whatsoever. We don't even have all the keys to the house, the promises made on things that will be fixed are now completely ignored, it is such a struggle to finalise the buy as requests from the lawyers are ignored. Will never recommend them to anyone. Such a bad experience with something that should be a happy memory!
0 replies
83 months ago
BAD SERVICE from Woolworths!
Had the worst experience with Woolworths Financial Services. This is the third week I'm waiting for my store card application to be finalised. I keep on phoning in to follow up on the process only to get empty promises or no responses. This is still not sorted - SUCH A BAD SERVICE!
0 replies
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1 Star
4 (100%)