ACCOUNT SUSPENDED WITHOUT A VALID REASON I DEMAND A VALID REASON

Good day. I am writing to express my extreme frustration and disappointment with the handling of my seller account. Despite clearly setting my profile to vacation mode before leaving for my annual holiday, my account has now been suspended and reflects as inactive. This is unacceptable and has caused me significant inconvenience and financial loss.

I have proof that I correctly set my account to vacation mode, yet orders were cancelled automatically, and now my account is blocked. I had to cut my vacation short, even though I had planned to return on the 27th of February, because instead of enjoying my holiday, I was constantly sending emails and monitoring my PC to address these issues. Last week, I received a call from Graig Lancefield, (0664854281) who asked if I could fulfill my orders. I explained that I was away and had stipulated that I was on holiday. He then advised me to cancel orders and delist my products, which I did. Today, I decided to return early, activated my products, and attempted to fulfill orders, only to find my account suspended.

This situation is so annoying because I tried being compliant, I am also a compliance administrator at a Bank, but the level of disregard by you guys is on another level. This situation is intolerable. I have lost over R2000 due to accommodation costs until the 27th of February, and my plans to grow my seller account have been disrupted. As a compliance administrator at a bank, I have never seen such incompetence. I am deeply annoyed and disappointed. My week has been ruined, and this negligence has damaged my trust in the platform.

I don't know what you want me to do from now on because I have been frustrated, cut my trip short when I fully paid for the trip. Everyday I was on my laptop worried about my portal. I don't know. do you want me to show you that I was on holiday, I have pictures even of the boat cruise