Builders Warehouse – Failing to Honour 12-Year Guarantee

I purchased a sink mixer from Builders Warehouse Atteridgeville on 25 February 2023. It comes with a 12-year guarantee.

In November 2025, the tap started leaking. The supplier refused to assist, claiming it was a “maintenance” issue — without even inspecting the product.

The wording on the box regarding the guarantee is ambiguous, making it unclear what is actually covered.

After following up with Builders Warehouse customer service on 15 January 2026, my case was dismissed without any explanation.

I am extremely disappointed. This product is still within the guarantee period, yet I am left without support. I expect Builders Warehouse to honour the guarantee and repair or replace the tap immediately.