Game customer service is horrible

My recent interaction with Game stores in Zevenwacht Mall has been horrific. On Saturday 28 February I went to the store to purchase a fridge. After sitting through a whole explanation of why I should take the Hisense fridge that was on sale I was told that the systems are offline and I can only purchase the fridge if I can get a driver to take it home for me. Obviously this was not possible and I was told to return the following week to give them time to fix the systems that would allow for delivery. Returning 03 March the price has increased by over R2 000 and the agent advised she will put through the order on the sale price and I can expect delivery in 2-3 days. Today is 6 March and still no fridge. I got a call from someone from the store on 05 March saying the order has been rejected and I should sent proof of payment. Just like that, no explanation, no advising of what the next steps are NOTHING!!!! This is absolutely ridiculous as I feel that I am being ****** as the service that I am getting is as good as dealing with a unregistered business. How are you quick to tell me to go make payment and take ALL that money without having the decency to tell me what is happening and when I will get my fridge. I have tried reaching out and have still gotten no joy. What is happening? Where is my fridge ? You take the money and expect me to just WAIT. I need answers