CK
Cherie-lee Kleinsmidt
Active since Jun 2022
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Game customer service is horrible
My recent interaction with Game stores in Zevenwacht Mall has been horrific. On Saturday 28 February I went to the store to purchase a fridge. After sitting through a whole explanation of why I should take the Hisense fridge that was on sale I was told that the systems are offline and I can only purchase the fridge if I can get a driver to take it home for me. Obviously this was not possible and I was told to return the following week to give them time to fix the systems that would allow for delivery. Returning 03 March the price has increased by over R2 000 and the agent advised she will put through the order on the sale price and I can expect delivery in 2-3 days. Today is 6 March and still no fridge. I got a call from someone from the store on 05 March saying the order has been rejected and I should sent proof of payment. Just like that, no explanation, no advising of what the next steps are NOTHING!!!! This is absolutely ridiculous as I feel that I am being ****** as the service that I am getting is as good as dealing with a unregistered business. How are you quick to tell me to go make payment and take ALL that money without having the decency to tell me what is happening and when I will get my fridge. I have tried reaching out and have still gotten no joy. What is happening? Where is my fridge ? You take the money and expect me to just WAIT. I need answers
0 replies
35 months ago
Pathetic Service for sick clients
On Monday 29 May, I called to have pre-authorization to see a doctor as I was send home from work for being ill. Getting the pre-auth was such a miserable task that I only received the sms with authorization at 14:45 and contacted my doctor immediately to confirm an appointment. My doctor advised that she is unable to see me as it is late in the day and she is already fully booked. At 15:40 I called the call centre back and advised that I am unable to get an appointment for the day as my doctor has no availability for the same day and I am concerned that the authorization given is only for the day. I was told by your consultant that I dont have to worry and the same pre-auth code could be used the following day considering that I did not claim against it on the given day. Saturday 10 June 2023 I received a message saying that you will not be covering my consultation as I did not get pre-Auth for the visit. This level of service is disappointing as it is the 2nd time I would need to pay out of pocket for a doctors visit yet my monthly premium is paid for the cover as Kaelo Health. I only wish that I could attach my evidence of calls made on that day and now after spending heaps of money on airtime as well, I am still told that you are not covering the visit. This is absolutely ridiculous.
53 replies
35 months ago
MWEB are *******
I recently reconnected by service with MWEB on 24 May 2023. At the time of reconnection I called into the call center for assistance on how this can be done and I made the payment of R399 as advised by the agent. Today I got a notification advising me that my account is going to be suspended due to none payment AGAIN. How, after a week am I liable to make a payment again. I called into your call center and was advised that they payment made 24 May 2023 was a " late payment" and I now need to pay another R399 to have internet access for June. Can someone please explain to me how I need to pay for a service I did not have? My wifi was off all of May so how can you claim the payment made was for May? Also, this is not a contract this is a month to month payment so how can be be liable for payment when I did not receive a service? I feel this is daylight ******* and was not explained during the initial call for reconnection. I need answers because I cannot be paying for something I am not using. I basically paid R399 on 24 May to have internet access for a week and that is ridiculous. I want my money refunded as I would understand if the amount was prorated but it was not, I paid the full installment. You invoice states that it is from May till June but your agents are telling me that I made a late payment. You cant make a late payment on a month to month. I feel like I am being ******. I need to now pay R800 for a service that is only R399 pm
0 replies
39 months ago
Poor Customer service
Good Afternoon, I have been attempting to get in contact with someone that can assist with getting my Easy Pay number for the a few months and I am starting to get frustrated with the lack of service received when attempting to make payment. I have tried my mobile App, cellphone banking, online banking, Karabo services via chat, google for more information and calling your contact center. I keep being told to check my statement but there is no Easy Pay number present. If you are looking to take an account there are so many channels and someone calls you almost immediately but if you have a query you will be lucky if they ever call you. All I need is my Easy Pay number to avoid having to go to the branch to make additional payments on my credit card. Can someone please assist me. Name: Cheryl Kleinsmidt Contact number: 0746091604 Awaiting your response.
132 replies
40 months ago
BILLING STRUGGLES
I have never before struggled so to make a payment on an account !!!! I have been trying to get hold of MWEB since the 15 Dec to make a payment on my fiber account. I have never seen a consumer having to chase a provider to make payment. I have attempted to contact via online channels, no response. I have called you contact center, they cant find my account. So HOW AM I SUPPOSE TO PAY? If you as the provider did not initially tell me the payment is cash instead of debit order, which I found out coincidently by the way. I just want to pay my bill ensuring that I don't get disconnected because I work from home and cannot be without internet. Can someone please do their job and respond to me.......
0 replies
43 months ago
Worst bank to get credit from
No one can assist when you need answers. My credit card has increased 3 times over the last 4 days without the account being used. When looking for answers no one is also able to explain the change in balance. I requested a online statement and it shows I have been changed "arrears interest" since the account has been opened and this account has never been in arrears. I have lost all faith in this bank and the customer service that comes with this. They are affecting me financially as I keep making large payments into the account but the charges on the account keeps getting more. The contract I signed stipulated I will get compensated for a positive balance and 60 day interest free, NEVER have I received such "benefits" . THE ONLY THING THAT IS CONSTANT IS MONEY GOING MISSING AND YOU JUST HAVE TO ACCEPT IT CZ NO ONE CAN ANSWER YOUR QUESTIONS.
532 replies
47 months ago
ABSA/ Pep Cash send is horrible
Someone sent me money via Pep with an Absa cash send to book tickets for the kids to come home for school holidays, and although I have the Money send number and Pin correct I am constantly getting the Transaction 55 error. No one seems to be able to assist me at either Pep or Absa. I want my money. Can you get this sorted ASAP as I urgently need the money
269 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)